Front Office Host (Overnight)

Description: Where Stillness Meets Sophistication _u2014 Become an Overnight Front Office Host (Part-Time) at Park Hyatt Chicago_ ABOUT US: In the heart of Chicagou2019s distinguished Gold Coast, Park Hyatt Chicago stands as a sanctuary of modern luxuryu2014an intimate, artu2011forward retreat where design, culture, and intuitive service come together with effortless grace. With sweeping views of Lake Michigan and a legacy shaped by quiet refinement, our hotel offers a haven for the discerning traveler seeking serenity, beauty, and connection. At Park Hyatt , we believe that hospitality is a craft. Every welcome, every gesture, every farewell is an opportunity to create a moment that lingers. The Front Office is the first chapter of that storyu2014setting the tone for each stay and ensuring every guest feels genuinely cared for. THE ROLE: As a Front Office Host u2013 Overnight (Partu2011Time) , you will be the calm, reassuring presence that guides our guests through the most tranquil hours of the night. Your warmth, poise, and polished professionalism will shape experiences that feel seamless, personal, and deeply considered. You will welcome lateu2011evening arrivals with grace, support guests throughout the night with thoughtful attentiveness, and ensure that every interaction reflects Park Hyattu2019s signature elegance. Whether assisting with arrivals and departures, coordinating with overnight teams, or responding to guest needs with quiet confidence, you will embody the essence of understated luxury. You will also have the opportunity to elevate the guest experience through thoughtful, intuitive upselling u2014offering room enhancements and premium experiences that align naturally with each guestu2019s preferences. This role is more than a front desk positionu2014it is an invitation to create moments of stillness, connection, and quiet luxury that stay with our guests long after the sun rises. _Click_ here ( _to spend a u2018day in the lifeu2019 of a hospitality professional at a full-service hotel via our virtual reality experience._ WAGE INFORMATION: The hourly rate for this position is $26.75 , reflective of the competitive compensation offered at Park Hyatt Chicago. This position is also eligible for overtime and premium pay under applicable circumstances. WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY: Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests. WEu2019RE OPENING DOORS FOR ALL: No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. u201cCARE CONNECTS USu201d IS OUR GUIDING PRINCIPLE: Itu2019s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. Itu2019s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. BENEFITS: Monthly Fitness Membership Reimbursement: _Available up to a specified limit._ Qualified Parking & Transportation Tax Exemption: _Subject to eligibility._ PERKS: Discounted Colleague Rate Room Nights: _Available based on room availability._ Complimentary Room Nights: _Offered based on availability._ Complimentary Meals: _Available in the colleague dining room._ On-Site Bike Rack: _Provided for colleague use._ Qualifications: + Luxury Experience: Minimum of 2 years in front office, concierge, or guest relations within a Forbesu2011rated or luxury hotel environment. + Guest Service Excellence: Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values. + Communication Mastery: Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace. + Operational Organization: Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow. + Problemu2011Solving: Resourceful and calm under pressure, with a solutionu2011focused approach to service recovery and operational challenges. + Technical Proficiency: Familiarity with PMS systems (Opera, Reserve, Colleague Advantage), Microsoft Office Suite, and POS systems. + Upselling Confidence: Ability to offer room upgrades and personalized enhancements with elegance and intention. + Graceful Presentation : Impeccable demeanor and presence aligned with fiveu2011star service standards. + Sustained Presence: Comfortable standing for extended periods and remaining at the front desk for long intervals while upholding a poised, guestu2011ready presence and refined service standards. + Schedule Flexibility: Ability to work all overnight shifts, including weekends, and holidays, to support the operation as needed. Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standardu2014it's a way of life. Elevate your career with us _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._ Primary Location: US-IL-Chicago Organization: Park Hyatt Chicago Pay Basis: Hourly Job Level: Part-time Job: Front Office Req ID: CHI015407Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.