Customer Service Representative (Healthcare)

Overview:

Our client, a Global Fortune 50 organization and one of worlds largest distributors of healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Customer Service Representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

****************************************************************************

*** Location: Irving, TX 75063

*** Duration: 6+ months contract w/ possibility of extension

Work Schedule: Hybrid (Work Hours: Monday Friday, 8:00 AM 7:00 PM; Training is onsite, monthly onsite rotation.)

Required Skills

• High school diploma or equivalent (required).
• 13 years of customer service or call center experience (preferred).
• Strong telephone communication skills and customer-first mindset.
• Minimum typing speed: 35 WPM.
• Familiarity with HIPAA compliance standards.

Position Overview

This position is a Key Position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers. They are responsible for coordinating and scheduling patient initial and refill shipments.

Key Responsibilities

• The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
• Show initiative and take an enthusiastic proactive approach to work.
• Strong telephone skills.
• Answers incoming phone calls and provides necessary information.
• Contacting patients and gathering essential information for coordination of shipment of prescription.
• Responsible for accurately and completely scheduling medication deliveries
• Maintains patient records accurately and completely.
• Follows all applicable government regulations including HIPPA and compliance regulations.
• Process prescription refills to include refill confirmation when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication.
• Accurately process all orders in a timely manner.
• Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include lab data as applicable, results of patient contact documented on the custom assessment and hospitalizations.
• Complete all necessary paperwork, forms, and records according to policy.
• Assist in prioritization and the progress of patient paperwork through the patient care pathway.

Screening Questions

• Do you have reliable transportation for on-site training and hybrid work?
• Do you have experience in customer service or healthcare/pharmacy?
• Do you have call center experience?

*************************************************************************

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.