IT Support Engineer II

We're hiring an IT Support Engineer II to support end u , maintain workplace technology, manage onboarding/offboarding processes, and improve IT operations through automation. This is an onsite opportunity in New York, NY with a growing health tech organization that values innovation, collaboration, and exceptional customer service.


Responsibilities:
• Support and troubleshoot conference room A/V technology
• Manage employee onboarding, offboarding, and access provisioning
• Maintain hardware inventory and asset tracking
• Support MDM platforms (Jamf or similar)
• Build and maintain IT automations using tools like Zapier, n8n, or Okta Workflows
• Provide high-touch support to executives and internal employees
• Troubleshoot hardware, software, and network issues
• Document processes and improve support operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 4+ years of IT support, help desk, or IT operations experience
• Strong A/V and conference room technology experience
• Experience with Jamf or other MDM solutions
• Knowledge of Okta or other identity management platforms
• Experience with automation tools and workflow creation
• Strong MacOS, Windows, iOS, and Android support skills
• Experience supporting executive stakeholders
• Familiarity with Google Workspace, Slack, Zoom, and Jira/Atlassian tools


Nice to Have Skills & Experience
• Jamf certifications
• Scripting experience (Python, Bash, PowerShell)
• Experience in hybrid or multi-office environments
• ITIL or service management knowledge


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.