Director of Housekeeping

Omni Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels.

Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

Overview

To manage, direct, and coordinate all functions of the Housekeeping and Laundry departments. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place. To support a positive work environment for all associates.

Responsibilities

• Maintains standards of cleanliness and a consistent guest experience and ability to execute all Omni Hotels facility standards and guidelines.
• To ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
• To effectively monitor the preventative Maintenance program throughout the hotel.
• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
• To maintain Housekeeping turnover to an acceptable level.
• To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Close coordination and communication with other internal departments.
• Directly control the issuance and retrieval of associate uniforms.
• Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspect and tour all public areas several times daily.
• Inspect all VIP rooms daily.
• Monitor guest's complaints accordingly and take corrective action when necessary.
• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
• Assist with budget process as required by the Director of Rooms.
• Develop master cleaning schedules and administer accordingly.
• Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
• Maintain accurate payroll information for the Housekeeping and Laundry department and control of same in accordance with plan.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are on line.

Qualifications

• Bachelor's degree preferred.
• Must be able to work a flexible schedule to include weekends, holiday's and special events.
• Must have 2 year experience as a Housekeeping Supervisor or 1 year experience as a Housekeeping Manager, hospitality preferred.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to Multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.