Working Aviation Supervisor

Job Description

Job Description

Description:

FoxTrot Aviation Services is seeking a consistently hard working Aviation Supervisor who is committed to reliable quality service, customer relationships, and building a rock steady team. Based at the Bradley International Airport (BDL)

This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays.

The Aviation Supervisor (AS) is a key leadership position responsible for ensuring the highest standards of safety, quality, and operational efficiency within the aircraft detailing team. The AS will work closely with and assist the Operations Manager in overseeing daily operations, managing team performance, enforcing safety protocols, and ensuring the quality of service provided to clients. This role requires a proactive, organized, and adaptable leader with strong communication skills and a deep understanding of safety and operational procedures. The Aviation Supervisor will also handle scheduling, team training, and ensure accurate safety compliance documentation.

Key Responsibilities:

Cleaning and Detailing

• Perform interior and exterior detailing of private aircraft, including cleaning, polishing, and protecting surfaces to enhance their appearance.
• Clean and sanitize aircraft interiors, including cabins, cockpits, lavatories, and galley areas, following industry-approved cleaning procedures.
• Vacuum, shampoo, and spot-clean carpets and upholstery to maintain a fresh and appealing interior.
• Polish and wax aircraft exteriors to enhance the shine and protect the surfaces from environmental elements.
• Clean and polish windows, ensuring a streak-free and crystal-clear view for passengers.
• Detail and clean aircraft components such as landing gear, wings, and engines, using appropriate cleaning products and techniques.
• Conduct thorough inspections to identify and address any damages, stains, or imperfections in the aircraft's interior or exterior.
• Collaborate with aircraft owners, operators, and maintenance personnel to understand specific detailing requirements and preferences.
• Detail oriented, organized and ability to work independently.

Safety Management:

• Demonstrate comprehensive knowledge of safety protocols, particularly Policy 700 , and enforce these policies across the team.
• Identify and communicate any hazardous behaviors or unsafe conditions on the jobsite.
• Develop and implement strategies to improve safety standards on all worksites.
• Complete and submit safety documentation including HIT Forms , Safety Stand Downs , and Hazardous Attitude Reports .
• Assist in incident investigations, ensuring proper documentation, communication, and follow-through.
• Collaborate with the Training/Safety Department to ensure up-to-date compliance with safety protocols and maintain accurate training records.

Scheduling and Staffing:

• Build and manage work schedules to optimize operational flow and meet service needs.
• Report scheduling requests or concerns to the Operations Manager and adapt to changes in a positive manner.
• In the absence of the Operations Manager, assume full responsibility for scheduling and operational coordination.
• Document and report attendance, call-offs, or absences and communicate this information to the OM.
• Participate in the hiring process, including interviewing candidates and ensuring timely onboarding, background checks, and drug testing.
• Assess team member skills, provide feedback, and communicate personnel needs and performance issues to the OM.
• Ensure staffing levels align with job budgets, and address any attendance or personnel issues with the OM.

Quality Control & Certification:

• Maintain Level 4 Certification and ensure annual recertification.
• Conduct detailed inspections of aircraft to identify quality imperfections and ensure all work meets company standards.
• Perform final quality control (QC) checks on aircraft and resolve issues such as missed bugs, bright work, and interior cleanliness.
• Track and complete Critical to Quality (CTQ) audits and quality assessments.

Team Training and Development:

• Lead training sessions for team members on aircraft detailing procedures, safety compliance, and operational standards.
• Create and present training materials, including slide decks, to ensure all new hires are equipped with the necessary knowledge.
• Collaborate with the Training/Safety Department to ensure consistent safety compliance and track training progress.

Operational Support:

• Ensure the GO-Bag , carts, and van stock meet the minimum operational needs by reviewing reorder forms with the OM.
• Identify and rectify shortages or inadequacies in equipment or chemical supplies.
• Oversee that all vehicles are properly fueled, maintained, and ready for dispatch. Conduct regular vehicle inspections and report discrepancies or damages to the OM.
• Ensure vehicles and equipment are operated in compliance with airport permit regulations, especially when working within the Aircraft Operations Area (AOA).

Customer and Team Communication:

• Communicate effectively and professionally with co-workers, supervisors, administrators, and upper management.
• Respond to customer requests and inquiries in a professional manner, ensuring client satisfaction.
• Clearly communicate operational pain points and improvements to the OM and management team.
• Manage and close out transient email threads and coordinate job tasks in the absence of the OM.
• Address any personnel issues promptly and communicate with HR as needed.

Ad-hoc Tasks and Operations Management:

• Be willing to take on ad-hoc tasks or projects, whether locally or non-locally, as required by the operation.
• Serve as a backup for the Operations Manager, ensuring continuity of operations and filling any operational gaps.
• Identify and suggest improvements to operational processes to increase efficiency and service quality.
• Maintain a full understanding of the Operations Manual for the location and ensure adherence to all procedures.

Financial and Labor Metrics:

• Track labor metrics and provide recommendations to improve operational efficiency and cost management.
• Monitor and report on labor overages and staffing compliance with the budget.
• Maintain awareness of +/- revenue goals and ensure operations align with P&L objectives.

Qualifications:

Experience

• Minimum of 1-2 years of supervisory experience in aircraft detailing, aviation operations, or a related field.
• Solid understanding of aircraft detailing procedures, safety standards, and quality control processes.
• Experience with safety compliance, incident reporting, and safety documentation.
• Strong leadership experience, including team management, scheduling, and personnel oversight.

Certifications and Skills:

• Knowledge of aviation safety regulations and incident reporting procedures.
• Proficient in using scheduling and documentation software.
• Strong problem-solving, organizational, and leadership skills.
• Excellent written and verbal communication skills.

Physical Requirements:

• Ability to perform physically demanding tasks related to aircraft detailing, including lifting, bending, and working with cleaning chemicals.
• Ability to work in varying weather conditions and environments.
• Willingness to work flexible hours to meet the operational needs of the business.
• Must have an acceptable attendance record and demonstrate reliability in fulfilling shifts.
• Pass a federal background check, and receive airport badging.
• Pass a drug screening, including medical and recreational marijuana.
• Valid driver’s license and the ability to operate company vehicles as needed.
• Non-Exempt
• Medical/Dental/Vision/Life Benefits available after a 60 day probation
• 401K with company match available with 1 year seniority
• PTO
• Job Type: Full-time
• Pay: $24.00 per hour

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don’t accept average, expect excellence from your leadership team.

The Rewards

Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential.

Start building your career today at FoxTrot Aviation.