Student Services Program Assistant

Work Hours Monday – Friday 8:00am – 4:30pm (Days and hours may vary depending on District needs). Salary Range $5,617.37 – $7,194.63 monthly (Starting at Step 1 unless the District deems otherwise). Shift Differential Not specified. Location Main Campus Department Arts and Cultural Programs Open Date 06/01/2026 Closing Date 06/15/2026 About Río Hondo College Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic‑Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first‑time, full‑time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high‑ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College, among others. Our caring and dedicated student‑centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our entire staff, with unwavering teamwork, works hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally harm students of color. Río Hondo College is committed to recruiting qualified and diverse employees who are dedicated to our students’ success and to maintaining a workforce that reflects the community and the diverse student population we serve. Basic Function Under the direction of the assigned administrator or manager, assists in the coordination and implementation of the assigned student services program(s); performs a variety of clerical duties to support day‑to‑day activities and workflow of the office and relieve the administrator or manager of administrative tasks. Representative Duties Perform a variety of clerical duties and administrative relief functions in support of the assigned Student Services program(s), providing supportive services to department managers, faculty, and staff. Assist in coordination, scheduling, and implementation of assigned student services programs and educational assessment tools and schedules. Assist in budget preparations and expenditure requests; track and maintain budget expenditures and notify manager or administrator of discrepancies or issues requiring review. Maintain and update records and files of program and staff attendance, department information, and related materials such as correspondence, lists, contracts, and forms; prepare a variety of correspondence including memoranda, emails, and informational materials related to the assigned student services programs. Communicate with other District departments, personnel, faculty, students, outside organizations, institutions, and the public related to the assigned student services program. Review documents for accuracy, completeness, and compliance with established procedures, standards, and guidelines. Maintain appropriate security of assessment materials and results; explain assessment procedures and appropriate policies and regulations. Interact with staff and students who use educational assessment tools; receive inquiries and respond to questions regarding assessments and scoring; distribute assessment records to college personnel and students; respond to special requests; refer students to appropriate counselors; maintain confidentiality. Operate modern office equipment and software, and program databases and/or systems. Generate and prepare standard reports, including student attendance and program budget expenditures. Serve as receptionist for faculty, staff, and students; receive and greet visitors; provide information regarding programs, procedures, and activities; direct students, staff, and/or visitors to appropriate staff or departments. Update, maintain, and distribute program and/or department materials; prepare correspondence related to assigned programs. Perform clerical and administrative duties in support of the department’s day‑to‑day activities and operations: greet and direct visitors, answer calls, open and distribute mail, photocopy documents, ensure maintenance of work areas, enter service requests to IT, facilities, and maintenance, contact vendors for equipment service, and perform simple repairs or maintenance when needed. Perform related duties that support the overall objective of the position. Knowledge and Abilities Knowledge of District and college policies, procedures, rules, and regulations related to the area of assignment. California Education Code and Title V and FERPA. District organization, operations, policies, and objectives applicable to the area of assignment. Federal, state, and local laws, codes, and regulations and District policies and practices relevant to the area of responsibility. Registration requirements and related administrative practices. Operations, procedures, and objectives of college student services programs. Record‑keeping, filing, and file sharing methods and techniques. Effective communication skills both verbally and in writing. Operation of standard program software, equipment, and current technology. Modern office methods and best practices for office equipment use. Correct English usage, grammar, punctuation, and vocabulary. Computer software programs, databases, and ERP systems; computer hardware and peripheral equipment related to the area of the assignment. Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to Independently perform essential responsibilities of the position. Assist in coordination and implementation of student services programs. Relate effectively to economically and educationally disadvantaged students. Advise and assist students in various student services programs. Perform clerical and administrative functions. Learn, interpret, explain, and apply rules, regulations, policies, and procedures. Maintain confidentiality of student files and records. Update and maintain records and files; generate and prepare standard reports. Plan, organize, and prioritize workload to meet schedules and timelines. Exercise tact and diplomacy in sensitive situations. Work well with students from diverse backgrounds. Communicate verbally and in writing with students, staff, and the public. Type at an acceptable speed and compose a variety of correspondence. Establish and maintain effective working relationships. Education and Experience High school graduate or GED. One year progressively responsible experience in an office environment. Or a combination of education and experience that provides the required qualifications. Desired Qualifications Some college coursework. Working Conditions Physical Demands Regularly required to sit or stand for extended periods; use hands repetitively to operate computers and office equipment; occasionally lift up to 20 pounds. Mental Demands Required to use written and oral communication skills; read and interpret data; perform detailed work on concurrent tasks; interact with diverse individuals, some of whom may be dissatisfied or abusive. Work Environment Typical office conditions, constant interruptions, varying noise levels. Reasonable accommodations may be made for individuals with disabilities. Position Description Applications are currently being accepted for the Student Services Program Assistant. This is a full‑time position. Application Procedure Applicants must submit a complete online application that includes the items listed. Rio Hondo College online application (includes supplemental questions), transcripts, and note that paper, fax, or email applications will not be accepted. Special Instructions to Applicants Immigration Reform and Control Act requires the District to obtain documentation for every employee verifying identity and right to work. Successful candidate verifies prior work experience and provides academic transcripts for salary placement. Selected applicant must provide fingerprints (at applicant’s expense) taken by an official LiveScan agency. Provide a Certificate of Tuberculosis Exam upon initial employment; renew every four years. For positions requiring a valid California driver’s license, proof of insurability is required. Applicants needing accommodations for the application process or interview may notify HR. A Braille copy of this announcement is available upon request. Commitment to Diversity All applicants must be culturally competent and sensitive to the diverse backgrounds of community college students and staff. Cancel RTF Policy We reserve the right to re‑open, re‑advertise, delay, or cancel filling this position. This recruitment may be used to fill future vacancies. EEO Statement Rio Hondo College is committed to employing qualified administrators, faculty, and staff dedicated to student success. The Board recognizes the importance of diversity in fostering cultural awareness, mutual understanding, and respect. The Board is committed to hiring practices that support equal opportunity and diversity, providing equal consideration for all qualified candidates. Supplemental Questions Describe your experience independently coordinating arts event logistics—including artist relations, space reservations, and facilities setup—while managing the associated contracts, budget tracking, and print/digital outreach. Currently, we maintain a modest social media presence and are looking for this role to strategically expand it. Given your responsibility to coordinate program implementation and create informational materials, how would you independently build out our digital presence? Specifically, what would your strategy look like for engaging students and the community through social media? To provide administrative relief to the Arts Facilities Manager, how would you work with little direction to independently manage theater rental contracts, track budget expenditures for discrepancies, and coordinate facility logistics to enhance program outreach? As the first point of contact for the office, you will interact with students from diverse backgrounds who may be experiencing anxiety or conflict. How do you approach providing guidance and directing students to appropriate resources while maintaining a professional and supportive environment? Documents Needed to Apply Required Documents Resume / Curriculum Vitae Optional Documents Other Documents Rio Hondo College – Human Resources 3600 Workman Mill Road A‑113 Whittier, CA 90601 Phone: View phone number on click.appcast.io

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