IT Support Technician II

Title - IT Support Technician II


Location - Englewood, CO 80112

Duration - 12+ month assignment with possibility of extension

Duties:


As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.


You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.


You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.


Physical/Mental/Emotional Requirements:


Frequently walk, sit, stand, climb stairs and steps.


Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.


Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.


Frequently requires hearing abilities to include discerning different tones and volumes.


Occasionally lifting or carrying up to 50 lbs.


Working Conditions:


Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)


Rarely exposed to fumes or hazardous chemicals/materials.


Rarely exposed to loud noises


Skills Must-haves:
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services


Education Must-haves:
• Associate's Degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education


Skills Required:

• ACTIVE DIRECTORY

• CONFERENCE ROOM SET UP

• CUSTOMER OWNERSHIP

• SOLUTION OWNERSHIP

Additional Skills:

• PERIPHERAL TROUBLESHOOTING

• INDUSTRY STANDARD HARDWARE TROUBLESHOOTING

• INDUSTRY STANDARD SOFTWARE TROUBLESHOOTING

• TEAMWORK

• LEVEL 2 HELP DESK

• KNOWLEDGE SHARING

• WRITTEN COMMUNICATION

• VERBAL COMMUNICATION

• CUSTOMER CARE PHILOSOPHY

• UNDERSTANDING USER NEEDS

• UNDERSTANDING BUSINESS NEEDS

• TECHNICAL SOLUTION TRANSLATION

• KNOWLEDGE OF IT TECHNICAL STANDARDS

• COMPUTER TROUBLESHOOTING

• PRINTER TROUBLESHOOTING

• NETWORK TECHNOLOGY TROUBLESHOOTING

• DRIVER TROUBLESHOOTING

• SOFTWARE TROUBLESHOOTING

• VPN TECHNOLOGIES

• RSA TROUBLESHOOTING

• VIDEO TELECONFERENCE TROUBLESHOOTING