Community Health Worker

Job Description

Job Description

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide,

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Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

The Community Health Worker (CHW) is a frontline public health worker who serves as a trusted liaison between patients, families, UMMA Health, and community-based services. Drawing upon lived experience, cultural understanding, language skills, or close knowledge of the communities UMMA Health serves, the CHW helps patients overcome barriers to care, navigate health and social-service systems, and build the knowledge and confidence needed to achieve their health goals.

Working as a nonclinical member of the interdisciplinary care team, the CHW provides culturally and linguistically responsive outreach, health education, social support, service navigation, advocacy, and follow-up in clinics, community, home, and other approved settings.

ESSENTIAL DUTIES

• Conduct outreach and build trusting relationships with patients, families, and community members.

• Identify patient strengths, priorities, barriers to care, and health-related social needs using approved screening and assessment tools.

• Connect patients with medical, behavioral health, dental, preventive, and social services, including food, housing, transportation, insurance, and other community resources.

• Assist patients with scheduling, applications, referrals, appointment preparation, and navigation of health and social-service systems.

• Follow up with patients and service providers to help confirm that referrals and needed services were completed.

• Provide culturally appropriate health education, coaching, social support, and self-management assistance consistent with approved care plans and organizational protocols.

• Advocate for patient needs and help patients communicate their goals and preferences to the care team.

• Participate in interdisciplinary care planning, case conferences, community outreach activities, and health-promotion events.

• Maintain accurate, timely, and confidential documentation of outreach, services, referrals, outcomes, and time spent in the electronic health record or other approved systems.

• Maintain appropriate professional boundaries and promptly refer clinical, behavioral health, safety, or crisis concerns to qualified personnel.

• Perform other related duties within the CHW scope of practice.

QUALIFICATIONS/POSITION REQUIREMENTS

To perform effectively in this position, the incumbent must have:

Minimum Qualifications

• High school diploma or equivalent.

• Lived experience, cultural alignment, language capacity, or a demonstrated close understanding of the population and communities served.

• Completion of a qualifying CHW certificate program or eligibility under California’s CHW work-experience pathway, including the ability to complete an approved certificate within the required timeframe.

• Strong communication, relationship-building, advocacy, organization, and problem-solving skills.

• Ability to work respectfully with people from diverse cultural, linguistic, socioeconomic, and life-experience backgrounds.

Community Health Worker 4

• Ability to use or learn electronic health records, referral systems, and standard office technology.

• Ability to maintain confidentiality and comply with HIPAA, organizational policies, and documentation requirements.

• Ability to travel to UMMA Health sites and approved community locations as required.

Preferred Qualifications

• One year of paid or volunteer experience in community outreach, patient navigation, health education, social services, peer support, or a related role.

• Familiarity with South Los Angeles communities and local health and social-service resources.

• Bilingual proficiency in English and Spanish or another language commonly spoken by UMMA Health patients.

• Experience working in an FQHC, community health center, public health program, or community-based organization.

• Motivational interviewing, trauma-informed care, or care-navigation training.

Regulatory Requirements:

• Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.

• Recommended Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, TB

All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large:

Service

Compassion

Human Dignity

Social Justice

Ethical Conduct

The incumbent in this position may operate any/all of the following equipment:

• Telephone, cell phone, fax
• Computer, printer, and related equipment
• Copy machine
• Calculator
• Microsoft Office and Excel
• Electronic health record
• Dental imaging software