Vendor Specialist (Property Management)

Job Description

Job Description

Company Overview 

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Vendor Specialist

The Vendor Specialist is responsible for managing vendor setup, compliance, and data accuracy across PMS and NetVendor systems. They oversee user access, vendor credentialing, and utility code activation, while supporting property transitions and resolving system-related issues. Additionally, they provide training, handle exception approvals, and manage tickets to ensure seamless vendor operations.

Essential Duties & Responsibilities

Vendor & System Management

• Set up and maintain vendors in the respective PMS system, ensuring accuracy and compliance.
• Add properties and users to NetVendor for Asset Living employees as needed.
• Manage vendor compliance in NetVendor, assisting vendors in meeting credentialing requirements.
• Maintain vendor data integrity in PMS database by identifying errors and removing duplicates

Compliance & Approval Oversight

• Review and approve vendor insurance exceptions
• Approve the removal of holds on vendor codes in PMS system to ensure seamless vendor payments.
• Review and sign vendor exception forms to maintain consistent compliance standards.

Training & Support

• Conduct training for onsite teams on vendor systems and processes to ensure proper system usage.
• Act as the User Administrator for respective PMS onsite teams, managing user access and permissions across platforms.

System Reporting & Offboarding

• Run reports and provide vendor documents to new management when properties transition out of respective PMS.
• Review error and custom reports related to NetVendor setups to identify and resolve discrepancies.
• Oversee property onboarding and offboarding processes to ensure smooth transitions within the system.

Utility Code Management

• Create and activate UTIL codes in respective for new utility vendors across all properties in respective PMS.

  FreshService Support & Ticket Management:

• Manage and resolve FreshService tickets related to credentialing, vendor codes, and Asset Living system user issues.

Travel Requirement: This position does not require travel.

Education & Experience

• Bachelor's degree or equivalent work experience. 
• Proven experience working with vendors or in a customer-facing role. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities and attention to detail. 
• Ability to work collaboratively in a team environment. 
• Proficient in using CRM software and Microsoft Office Suite. 

To be considered for the position candidates must reside in one of the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

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