DME Liaison

Job Description

Job Description

Position Summary

This role is a part-time to full-time opportunity. The DME Clinical Sales Associate is responsible for managing the day-to-day operations of the orthopedic bracing and supply program at their designated site(s). Key responsibilities include inventory tracking and analysis, brace fitting, documentation oversight, and charge entry.

The associate serves as the primary point of contact for onsite bracing services, delivering exceptional customer service while ensuring efficient program execution. This role also involves fitting orthopedic braces and supplies, educating patients on proper usage, and coordinating the collection and organization of documentation required for insurance billing.

Position Responsibilities

• Oversees the education of the physicians and staff on the orthopedic bracing and supply program and acts as a resource for product options. Provides education and instruction to providers and other medical staff in the use of the equipment and any special applications.
• Utilizes and helps to manage orthotic bracing systems as applicable to support daily operations of the assigned site(s).
• Establishes and monitors inventory par levels at assigned site(s). Responsible for the introduction of new products into inventory. Tracks all DMEPOS dispensed daily including costs. Develops and analyzes inventory reports. Creates purchase orders and maintains inventory accuracy for the assigned site(s).
• In coordination with the billing office, obtains pre-authorization for Worker’s Compensation patients and any other commercial payors as needed. Collects patient co-insurances, deductibles, and cash pays as applicable.
• Coordinates with the appropriate departments to gather and maintain tracking data on all claim denials and claims requiring further information.
• Provides outstanding patient service follow-up in accordance with policies, procedures, and management expectations.
• Prepares daily, weekly, and monthly reports for management review. Analyses reports and data for trends and patterns. Suggests areas for improvement including processes and procedures.
• Perform other duties as assigned.

Physical Requirements

• Performing the duties of this job regularly involves sitting, standing; walking; hearing/listening repetitive hand movement; grasping including forceful grasping with one or both hands; reaching above and below shoulder level; lifting and carrying up to 50 lbs.; bending/stooping and kneeling/crouching; vision requirements include close vision with the ability to adjust focus and color code.

Education Requirements

• Minimum high school diploma or equivalent required. Bachelor’s degree in Kinesiology or sports medicine is strongly preferred.

Experience Requirements

Must be proficient with computer programs including web browser/internet search, MS Outlook, Word, Excel, and PowerPoint capabilities. Technical competence includes the ability to learn new software and systems to manage multiple tasks.

• Must possess knowledge of orthopedic bracing and supply products as well as the applicable procedures for utilization.
• Effective interpersonal and written and verbal communication skills.
• Excellent telephone skills.
• Valid driver’s license.
• Candidate must be able to work with minimal supervision.
• Patience and understanding are a must.
• Medical Assistant Experience preferred but not required.

Company Description