Medical front office specialist

We are seeking a warm, professional, and highly organized Medical Front Office Specialist to oversee the reception and front office operations at our community-focused health services center in Waterbury. bilingual Spanish a huge plus!

In this fast-paced, high-impact role, you will be the face and voice of our organization. You will greet patients, manage a multi-line phone system, handle medical administrative tasks, and provide dedicated support to our specialized hearing health program. If you are a compassionate, and a communicator who thrives on multitasking and delivering top-tier patient care, we invite you to join our dedicated team!

salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Reception & Office Administration

• First Impressions: Greet and check in patients, visitors, vendors, and volunteers, ensuring a warm, welcoming, and tidy reception area.
• Communications: Answer a multi-line phone system, route calls, take detailed messages, and assist callers with general organizational questions.
• Office Logistics: Manage incoming and outgoing mail (USPS, FedEx, UPS), coordinate fax distribution, order shipping/postage supplies, and schedule conference rooms.
• Equipment Care: Maintain office equipment (copiers, postage machines) and coordinate maintenance or repairs when needed.

Clinical & Specialty Program Support

• Patient Check-In/Out: Register patients, obtain up-to-date insurance information, and perform real-time eligibility verifications.
• Bilingual Support a Huge Plus!: Provide Spanish-to-English translation and interpretation support for patients and medical staff.
• Program Assistance: Assist patients with dropping off/picking up medical devices (hearing aids) and purchasing associated supplies (batteries, accessories).
• Scheduling & Records: Coordinate and confirm patient appointments, prepare and maintain physical and electronic patient charts, and process authorized medical records requests in strict accordance with HIPAA/PHI guidelines.
• Financial Duties: Process copays and patient payments, performing daily reconciliation of charges and payments.

Skills

• Front Desk
• Microsoft Office
• Medical Software
• Filing
• HIPAA
• MS Office
• Office Support
• Front Desk Coordination
• Written Communication
• Confidentiality
• Responsiveness
• Analytical Thinking
• Patient Scheduling
• Payment Acceptance
• Receiving Incoming Calls
• EHR/Epic
• Greeting Patients
• Scheduling Appointments
• Google for Business Suite

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.