Service Shop Foreman

Reports to: Service Manager
Pay: $60000 - $100000 per year

Overview

Pliler International in Shreveport is seeking an experienced Service Shop Foremanto help lead and elevate our service department operations. This position plays a critical role in overseeing shop workflow supporting technicians maintaining repair quality standards and ensuring efficient communication between the shop and service advisors.

The ideal candidate is a hands-on leader with strong technical knowledge in the medium and heavy-duty truck industry excellent problem-solving abilities and a commitment to delivering exceptional customer service. Compensation is based on experience with a pay range of $60000 - $100000 annually.

Key Responsibilities

• Oversee the daily flow of service work technician accountability repair completion documentation and communication with Service Advisors to ensure efficient operations.
• Maintain a high level of repair quality by conducting periodic spot checks throughout the day to monitor workmanship cleanliness and repair progress.
• Ensure completed vehicles are properly parked and organized in designated areas upon repair completion.
• Review and approve completed repair orders verifying technician comments repair accuracy and road test completion.
• Provide on-the-job technical support and guidance to technicians while assisting in the development of their technical skills and abilities.
• Ensure all repair documentation is accurate descriptive and compliant with dealership andOEM standards.
• Verify allotted labor times are properly noted prior to dispatching work assignments.
• Understand and enforce compliance with allInternational OEM vendor warranty policies approval processes and procedures.
• Maintain working knowledge of Smart Dispatch and other work management systems to support efficient shop operations.
• Monitor compliance with all federal state and local regulations related to service operations including OSHA EPA and hazardous waste requirements.
• Promote and maintain a safe organized and clean work environment.
• Ensure work assignments are distributed fairly and efficiently among technicians.
• Oversee the proper use care and storage of shop tools and equipment.
• Attend service department meetings and participate in dealership operational initiatives as required.
• Provide backup support for Service Advisors when necessary.

Desired Education & Experience

• Minimum of 5 years technical experience in the medium/heavy-duty truck industry
• High degree of product and technical knowledge related to commercial truck repair and diagnostics
• Experience leading technicians or coordinating shop workflow preferred
• Knowledge and use of relevant software applications necessary to perform the role
• Strong organizational communication and problem-solving skills
• Willingness to pursue continued training and professional development

Other Requirements

• Valid Drivers License
• Valid Class A Commercial Drivers License (or able to obtain one)
• Ability to work in a fast-paced environment while adapting to operational changes
• Professional attitude with strong customer service focus
• Team-oriented mindset with commitment to collaboration and accountability

Key Performance Indicators

• First Time Quality
• Technician Efficiency
• Dwell Time
• Technician Training Completion Rate

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

More About Pliler International

As a family-owned and operated business we treat our employees like family. The majority of our employees have been with us for 10 years. The Pliler International team enjoys a stellar culture with opportunities for advancement and growth. Our pay structure tops the industry with an emphasis on being rewarded for knowledge growth and certificate acquisition. Join our crew if youre looking for more than just another job.

This is not necessarily a list of all the duties responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.