Titles Specialist- Irving, TX

Title Specialist

Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California's largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers. Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You'll Do:

The Title Specialist is responsible for processing, monitoring, and completing title transactions across the lifecycle of a commercial vehicle or equipment lease/loan account including title origination, termination/release, and dealer-side title servicing. The role requires close coordination with internal systems (Salesforce, Docuware, DDI), external vendors and state agencies, and other title team members to ensure titles are perfected, released, and recorded accurately and within required timeframes. Title Specialists are typically assigned to a primary channel (Vendor, Terminations, or Dealer) but must be able to support cross-channel needs as volume dictates.

Job Duties:

Title Processing & Records Management

• Processes title originations, terminations, and corrections, ensuring accurate and timely completion of all required documentation.
• Orders titles from DDI for terminations, repossessed assets, or other releases as needed.
• Releases a minimum of 40 title terminations per week (or the volume standard assigned to the role/channel).
• Reviews and processes title corrections, including dealer-side and mail-in title errors.
• Maintains accurate, up-to-date records in Salesforce (SF) and Docuware (DW), including logs and status notes.
• Reviews incoming mail/title receipts for accuracy and flags discrepancies for follow-up.

Customer, Dealer & Vendor Coordination

• Follows up with customers and dealers to obtain outstanding documentation required to submit title work to vendors or state agencies.
• Reviews customer delinquency, issues final demand notices, and monitors accruing penalties as applicable.
• Prepares and submits origination title packets to third-party vendors, ensuring all required documents are complete.
• Verifies title quotes and research state-specific titling requirements as needed.
• Provides title copies, guarantee-of-title documentation, and duplicate title requests to internal teams, dealers, and third-party payoff parties.
• Sends customer welcome communications and provides general customer service support related to title status.

Compliance, Monitoring & Reporting

• Monitors relevant dashboards (e.g., titles sent to vendors, titles requested delinquency, registration bucket) and follows up on aged items.
• Supports monitoring of syndication accounts, providing perfected title copies to syndication partners as required.
• Monitors ELT (Electronic Lien and Title) setup and issues and clears ELT/VLT stops as needed.
• Follows up with state agencies on titles not received within expected timeframes.
• Submit state-required forms (e.g., Form 227 or equivalent) as applicable to the assigned channel.
• Runs and communicates on periodic reporting related to title status, terminations, or remarketing activity.

Team Support & Additional Duties

• Provides cross-channel coverage and training support during absences or overflow periods.
• Assists with mail check-in and distribution coverage as needed.
• Supports team members with title review, stips review, and general processing overflow.
• Performs additional duties as assigned to support departmental goals.

Required Skills and Responsibilities:

• High school diploma or equivalent required; associate degree or relevant coursework a plus.
• 1+ years of experience in title processing, DMV/titling operations, or a related administrative role within finance, leasing, or automotive/commercial vehicle industries preferred.
• Working knowledge of multi-state titling requirements or demonstrated ability to quickly learn state-specific titling and registration rules.
• Proficiency with Microsoft Office (Excel, Outlook); experience with Salesforce, Docuware, or DDI a plus.
• Strong attention to detail and organizational skills; able to manage high-volume, deadline-driven workloads.
• Clear written and verbal communication skills for interacting with customers, dealers, vendors, and state agencies.
• Ability to work collaboratively across title channels and adapt to shifting priorities.

Compensation:

• $22-$25/hour depending on skills and experience + Bonus

Benefits Crossroads Offers:

• Fantastic culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Crossroads Equipment Lease & Finance, LLC is an equal opportunity employer. Crossroads prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.