Incident/Change Manager

Title: Incident/Change Manager

Location: Dallas, TX (Hybrid)

Type: Contract

Job description:

Impact Assessment & Monitoring

• Proactively monitor upcoming infrastructure, application, and platform upgrades, patches, and maintenance activities to evaluate potential business and operational impacts.
• Assess change-related risks, identify dependencies across systems and teams, and provide recommendations to minimize service disruptions.
• Track implementation progress and validate that all planned activities align with organizational change management standards and operational objectives.
• Executive Reporting & Operational Visibility
• Consolidate technical deployment schedules, release timelines, and implementation data into clear, executive-level dashboards and reporting materials.
• Analyze change metrics and operational trends to identify potential risks, recurring issues, and areas requiring leadership attention.
• Provide timely status updates on planned and completed deployments, including risk assessments, downtime forecasts, and post-implementation performance indicators.
• Measure and report on system stability, incident trends, and operational health following major releases and infrastructure changes.

Stakeholder Communication & Change Coordination

• Coordinate with Data Center (DC) department managers, technical teams, and business stakeholders to communicate planned maintenance windows, deployments, and service-impacting activities.
• Ensure all stakeholders are informed of change schedules, expected impacts, mitigation plans, and recovery procedures to support seamless operational transitions.
• Facilitate cross-functional discussions to address scheduling conflicts, dependencies, and potential business risks associated with planned changes.
• Governance, Compliance & Escalation Management
• Maintain accurate and complete documentation of all change activities within the approved change management and tracking systems.
• Verify that change records include required approvals, implementation details, rollback plans, risk assessments, and audit evidence.
• Monitor compliance with organizational policies, governance standards, and regulatory requirements related to change management.
• Identify unapproved, non-compliant, or high-risk changes and promptly escalate them to executive sponsors, leadership teams, and governance bodies for review and resolution.
• Support internal and external audit activities by ensuring change records are complete, traceable, and readily available for review.