Customer Service Representative

Overview Garage Pros is looking for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is a chance to build a meaningful career where you’re empowered, appreciated, and given the tools to succeed. What You’ll Be Doing You’ll be the voice of Garage Pros—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll: Deliver top-notch service with a positive, empathetic, and professional approach. Handle a high volume of calls with confidence and efficiency. Work across multiple channels (email, chat, phone) to solve problems and provide updates. Think on your feet, research solutions, and provide helpful, friendly responses. Keep accurate records of customer interactions and transactions. Recognize opportunities to recommend additional services that benefit the customer. Work closely with technicians and team members to ensure seamless service. Learn our services inside and out—becoming a go-to expert. What We’re Looking For 1+ year in a customer service role (bonus points if it's in home services or tech!) Excellent communication and active listening skills. Strong organization, time management, and multitasking abilities. Friendly, adaptable, and calm under pressure. Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!). A team player who’s excited about growth and making a real impact. High school diploma or equivalent. Why You’ll Love It Here Team-first culture where your contributions matter. Opportunities for advancement—we love to promote from within! Respect, recognition, and rewards for hard work and dedication. Hands-on training and mentorship to help you shine. A chance to build a career with a growing, respected local company. This position is based in our Kansas City, KS office—where great things are happening every day. Pay Range $15 - $24 USD Benefits are available and include health, vision, dental, PTO, holidays, 401k and matching; employee discounts; and referral programs. Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Pros may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr