Sales and Customer Support Representative

Job Description

Job Description

About the Role

We’re looking for a driven, enthusiastic, and resourceful Sales and Customer Support Representative to join our growing Business Development team. This is a high-impact role ideal for someone who thrives on prospecting, building relationships, and closing deals. If you’re passionate about sales and enjoy the thrill of generating new business, we want to hear from you.

The ideal candidate is confident in making a high volume of calls daily, understands how to qualify prospects, and is experienced in using Salesforce CRM system to manage and nurture leads through the full sales funnel. Your success will be measured by your ability to generate validated leads, develop qualified opportunities, and contribute to revenue growth.

Key Responsibilities

• Monitor and control inbound sales calls, completing initial intake and assigning to corresponding salesperson. 
• Qualify leads through website inquiries and needs analysis to determine fit and buying readiness. 
• Conduct engaging and customized product demonstrations via video conferencing tools
• Build and maintain strong relationships with prospective and current customers
• Track all sales activities, interactions, and progress using CRM reporting tools 
• Collaborate with internal teams to refine sales messaging, target market strategies, and campaign execution. 
• Assist in creating sales scripts, playbooks, and process documentation to support scaling of the inside sales function. 
• Own the creation of all sales orders and necessary tracking. 

What We’re Looking For

• Bachelor’s degree preferred
• 3+ years of inside sales experience, preferably in capital equipment, industrial solutions, or technology sales
• Proven ability to prospect, qualify, and close sales in a high-volume environment
• Strong familiarity with Salesforce and sales automation tools
• Highly organized with excellent time management, follow-up, and communication skills
• Self-motivated with a strong work ethic and a passion for delivering exceptional customer experiences
• Team-oriented mindset with a collaborative approach to achieving sales goals
• Adaptable and curious, with a desire to continuously learn and improve sales techniques

Preferred Skills (Nice to Have)

• Experience with B2B industrial products
• Prior involvement in building or refining sales processes
• Comfort working in a fast-paced, high-growth environment

Why Join Us?

• Competitive base salary with performance-based incentives
• Career advancement opportunities in a rapidly growing company
• A supportive team environment with resources for success
• Exposure to cutting-edge sales tools and methodologies