Customer Service Dispatcher

Now Hiring Customer Service Dispatchers in Concord, CA

Starting wages: $23.33/hour based on 12-Hr shifts

STATUS:

• Full-time - Benefit Eligible
• 12-Hour Shift Rotations
• Day Shifts: Every Tuesday/Wednesday & Every Other Saturday/Sunday/Monday

Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrate exceptional customer service skills with both internal and external customers.
• Maintain a calm and professional demeanor with staff and customers.
• Promptly answer, evaluate, and prioritize incoming requests for service.
• Communicate effectively with all callers and co-workers in a fast-paced, dynamic environment, both verbally and in writing.
• Demonstrate familiarity with Company service areas, medical facilities, and local geography, including major roadways and traffic patterns.
• Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport.
• Ability to efficiently multitask, remain sharply focused, and maintain productivity in rapidly changing or high-pressure environments.
• Accurately take incoming requests while simultaneously documenting information electronically.
• Call confirmations for upcoming transports to ensure requests are still valid.
• Private-pay call request payment collections.
• Professionally navigate difficult interactions and direct conversations toward productive outcomes.
• Operate a computer terminal and be proficient in word processing, e-mail, and other software programs.
• Operate a multi-line phone system as well as radio communication equipment.
• Ability to work independently and collaboratively within a team.
• Perform other duties as assigned by manager or leadership team.

WHAT WE OFFER

• Competitive Wages.
• Career Mentorship & Growth Opportunities.
• Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match.
• Work Perks: Employee Discount Programs, Credit Union, and Company sponsored Life Insurance.

EDUCATION AND WORK EXPERIENCE

• Prior EMS/EMT experience preferred.
• Demonstrated background of successful customer service experience required.
• High school diploma or equivalent.
• Emergency Medical Dispatch certification or ability to obtain within 30 days of hire preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Requires frequent repetitive hand movements, standing, walking, reaching and grasping.
• Able to hear and communicate clearly to perform job duties in person and over the telephone.
• Adequate vision to be able to read information from printed sources and computer screens.

This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.

Come join our Dispatch team and see why Falcon Ambulance is the premier mobile healthcare provider in the Bay Area!