School Operations Manager

Job Description

Job Description

At Rocketship Public Schools, we believe in the infinite possibility of human potential.  We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Rocketship Public Schools is hiring a School Operations Manager (SOM) to oversee the essential operational functions of our school, ensuring a safe, efficient, and high-functioning learning environment for students, staff, and families. This role requires a strategic thinker who excels in logistics, team management, and problem-solving.  The SOM plays a key leadership role in managing school-wide systems, supporting student and family engagement, overseeing compliance and safety procedures, and ensuring that daily operations run smoothly. The SOM is the first point of contact for parents and students when they come to school, as well as a resource to the school community and should always exhibit professionalism, treat people with respect, and be firm but compassionate in how they address the day-to-day challenges of a rigorous and purposeful school.
SOMs are multi-talented leaders who build systems, oversee procurement and facilities maintenance, and uphold a consistent school culture that enables instructional staff to focus on teaching and learning. This role is an excellent opportunity for operationally-minded educators and school leaders looking to grow in school operations leadership.

 

The SOM reports directly to the Principal and manages a team of Operations Specialists. 

Essential Functions

The essential functions of this position include, but are not limited to the following:

 

Schoolwide Systems & Culture  (Enrollment, Student Information, and Attendance)

• Manage the year round Enrollment Process including Recruitment, Enrollment and Retention
• Manage and maintain complete and current student cumulative files, including  medical, immunization, address verifications, and contact information for all students
• Enter student information into our student information system and keep this information updated
• Act as intermediary to communicate written or oral information given by parents to the ISE team while maintaining confidentiality
• Ensure that all documents delivered or messages received are immediately given to ISE
• Manage the Attendance process and compliance including truancy, chronic absenteeism and Independent Study for students with planned absences
• Work with current parents to solve problems and prevent student attrition 

Family Engagement

• Establish family engagement procedures and protocols to build strong relationships with families 
• Collaborate with school leadership to promote high family participation in events, meetings, and engagement opportunities
• Partner with families to remove barriers to attendance, enrollment, and student services, ensuring equitable access for all
• Uphold Rocketship’s values by modeling inclusive, asset-based approaches to working with our diverse community
• Actively listen to parent concerns and feedback, and help escalate or resolve issues in a timely, compassionate manner

Health, Safety and Discipline 

• Maintain emergency medical, custody  and contact information for all students 
• Maintain complete and current immunization records for all students 
• Administer first aid, distribute medication, maintain injury reports
• Be knowledgeable of all content in school safety binder, including emergency procedures 
• Report all injuries and other school incidents to Human Resources
• Manage Student Incident and Suspension Reporting 
• Supervise students sent to the office for discipline and health reasons 

Administrative  

• Facilitate arrangements for school activities, logistics, teacher development, parent development and other activities 
• Provide support to the Principal and teachers, as necessary.
• Use automated systems to send out school information and translate documents as necessary 
• Act as an interpreter, when necessary, in whole-school functions and smaller meetings 

Leadership & Management

• Hire, manage, and evaluate all hourly school Operations Specialists. Drive Operations Specialist satisfaction and development through active investment in your team. This includes coaching your team as a part of their development
• Be a collaborative and supportive partner on your school’s leadership team and the national Business Operations Manager and Office Manager  teams.

Compliance, Safety, and Facilities Management

• Own the logistics, staffing, and daily management of arrival, lunch, recess, and dismissal at your campus; ensuring joy and safety exude in all systems!
• Manage all facilities-related needs, including school events logistics, scheduling/meeting vendors and handling after-hours facilities emergencies.
• Manage food service operations, including meal service compliance, managing staff, serving as the main contact with meal vendor, ensuring compliance, conducting internal audits, and ensuring meal program financial health.
• Maintain and enforce school safety protocols, conduct emergency drills, and oversee compliance with all safety regulations.
• Oversee facilities maintenance, including coordinating with vendors and handling emergency facility issues.
• Maintain I-9 compliance by physical examination of federal required I-9 documentation of new hires.

Finance, Procurement, and Administrative Support

• Manage financial operations, including budget oversight, purchasing, and invoice processing.
• CA Only: Own free/reduced-price lunch application process, including validating forms and running income verification process.
• Own procurement and purchasing for the school site. Work with the Principal to understand needs, place orders, inventory items received, handle returns/exchanges, etc.
• Support the Principal with finance-related matters and ensure adherence to budget guidelines.

Required Qualifications

• Minimum of 5 years of relevant experience, preferably in a school-based setting.
• Knowledge and cultural competence of the local student and parent community
• Experience managing teams and coaching adults.
• Strong problem-solving and organizational skills with the ability to manage multiple projects in a fast-paced environment.
• Comfort in a start-up environment and ability to work independently with minimal direction
• Proficiency in technology, including spreadsheets and the Google Suite, with the ability to learn new software quickly.
• Excellent interpersonal skills with a strong customer service orientation and the ability to build trusting relationships with families, staff, and students.
• Spanish/English bilingual fluency required, with excellent written and oral communication skills
• Passion for Rocketship’s mission and commitment to educational equity.

Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.

 

Compensation:

Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

 

Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy.  For questions, concerns, or complaints, please contact Human Resources.