Medical Support Assistant

Medical Support Assistant

Total Rewards of a Allied Health Professional Major duties include, but are not limited to:

• Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, cancelling, re-scheduling patients appointments and/or consults.
• Entering no-show information,
• Preparing for clinic visits.
• Monitoring both inpatient and outpatient appointments for areas of responsibilities.
• Verifying encounters forms are completed by the appropriate clinic staff in order to obtain appropriate workload credit.
• Verifying and updating demographics and insurance information.
• Performs basic eligibility, co-pays and preauthorization requirements for specific coverage.
• Encourages and supports enrollment/authentication of Veterans in MyHealthy vet Program.
• Assists with clinic access contingency plans by adjusting appointments times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs.
• Communicates the VA's mandate to collect insurance information from Veterans, and their families, and other eligible patients.

Work Schedule: Thursday - Monday 3:30pm - Midnight, Off Days Tuesday and Wednesday

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: May be approved on an a-hoc basis at the discretion of the supervisor.

Virtual: This is not a virtual position.

Functional Statement #: 50383-F

Permanent Change of Station (PCS): Not Authorized