IT Technical Writer

Job Description

Job Description

Specifications:

Job Title: IT Technical Writer

Location: Onsite - Fort Collins, CO

Department: Program Engineering

Job Type: Full Time

Rate: $55k-$65k commensurate with experience and expertise

Reports to: President

Company Introduction:

Ardalyst's primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to uplevel our whole industry. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Job Summary:

Fit for the Role:
We're looking for a motivated IT Technical Writer to join our dynamic team and support the documentation of technical information in both documents and databases. In this role, you'll be responsible for writing new configuration stories, knowledge articles, advisory articles, continue the efforts of documenting processes, and creating customer facing artifacts. You'll be working closely with the Sales, Delivery, Security, Customer Success, and Service Desk team on new and needed documentation.

Fit for the Culture:

Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that's just what we call ourselves) come ready to contribute and find solutions.?

Act with independence – If you see a problem that needs solving, give a statement in the form of “I intend to (do this)”, then, get feedback, and carry out a solution.

Do research – When faced with uncertainty, take initiative to consult official documentation and reputable online resources. Summarize your findings and share them with the team to ensure clarity and alignment.

Prototype – The best solution is the fastest, minimally viable solution done against the principles defined for the goal. Create something quick, check in often, and iterate from there.

Focus On Your Strengths – We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best.?

See Yourself Grow – Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we're determined to keep it that way.?

Bootstrapper– you can create new things, not just manage existing ones. You work well individually and as a team. You don't let fear of failure get in your way and keep trying until you have a breakthrough.

Innovator – once you have something built, you can systematize it, make it repeatable, and iterate on it to create improvement.

Geek– you crave the details, can't stop learning, and love to teach others.

To help understand our culture and operating model, we recommend you read Patrick Lencioni's "The Advantage" and David Marquet's "Turn the Ship Around!"

Potential Duties/Responsibilities:

• Applies Goldratt's Rules of Flow to internal process documentation

• Ability to take initiative in the creation of documents that need to be created

• Attend internal and external meetings to discuss updates around new documents

• Update necessary internal teams and customers on new documentation
  

• Use AI to help automate processes and create AI agents

Requirements:

• Ability to manage time effectively, prioritize tasks and proven ability to meet deadlines

• Ability to communicate effectively internally and externally
  

• Support implementation, configuration, or deployment activities
  

• Prepare status updates and post-project documentation

• Ability to self-study documentation, including compliance and regulatory documentation such as:

• Goldratt's Rules of Flow

• Goldratt's Mastering Flow

• The CMMC Assessment Guide

• The CMMC Scoping Guide

Qualifications:

• 1-3 years of technical writing experience.

• Knowledge of Microsoft software.

• Superior attention to detail.

• Aptitude for learning new software and systems.

• Ability to work independently or in a team environment.

• Excellent communication skills, both written and oral.

• Ability to work quickly and efficiently.

Benefits:

• 401(k) Retirement Plan?

• Health, Dental, Vision and Life insurance

• Short Term and Long-Term Disability insurance?

• Monetary assistance with training and certifications?

• Flexible Hours

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Occasionally going up and down stairs carrying ~10lbs.

Equal Opportunity Employer

Ardalyst Holdings, LLC and their operating companies are EOEs that empower employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.