Part-time Customer Service Manager

Part-time Customer Service Manager States Made is a full-service merchandise partner for nonprofits, political campaigns, and socially conscious brands. We believe in the power of a well-designed t-shirt to raise vital funds and increase awareness of important issues. We create legitimate e-commerce stores for each of our partners, using best practices for merchandising, marketing, UX and design. We are looking for a Customer Service Manager with impeccable written and verbal communications skills. Someone who lives for giving folks a good experience and making people's day – and can meticulously manage the behind the scenes systems. Your role will include: Responding to our clients' customer inquiries Working with vendors to solve problems for individual customers Elevating any trends to concerns to the greater States Made team Owning the customer service ticket tank and ensuring it's well organized Our ideal candidate: Has 1-2 years working in a customer service related role Is a great communicator who cares deeply about a well-crafted and grammatically-correct e-mail Is a self-starter – you don't wait for someone to tell you what to do and ask for help when stuck Isn't afraid of a little ambiguity and thrives in a fast-paced environment Is passionate about progressive causes and social good – and the shoppers who are, too! This is a part-time/freelance position. We're looking for someone who can dedicate 10-15 hours a week during fairly regular time slots, with possible increase during holidays. Fully remote! Flexible hours, but need to attend a weekly 11:30AM ET meeting Hourly rate is $18-$22 depending on experience Must have your own laptop and dependable internet To apply, send us your resume and a brief note about why you're interested, and please include any relevant Shopify or data management work you've done. We care more about initiative and problem-solving than a perfect resume—show us how you think! Send an email to View email address on click.appcast.io with the subject line: Customer Service - FirstName LastName. States Made