Customer Service Representative (CSR)
BOTG LLC
Position: Customer Service Representative (CSR)
Location: Warwick, RI
Job Type: 6-Month Initial Contract
Work Arrangement: Remote after Initial Onsite Training
Schedule: Monday Friday
We are seeking an experienced Customer Service Representative to join our team in Warwick, RI. This is a 6-month initial contract opportunity that will begin with required onsite training, followed by a transition to a remote work environment.
The ideal candidate will have at least 2 years of customer service experience , with call center experience preferred . Experience within the insurance industry is highly desired .
Key Responsibilities- Handle inbound customer inquiries and provide accurate, professional assistance.
- Respond to customer questions, concerns, and service requests.
- Research and resolve customer issues in a timely manner.
- Explain policies, procedures, and account information clearly.
- Navigate multiple computer systems while assisting customers.
- Accurately document customer interactions and update account information.
- Escalate complex issues when appropriate.
- Maintain a high level of customer service and professionalism.
- Meet established quality, productivity, and attendance standards.
- Minimum 2 years of customer service experience required.
- Call center experience desired.
- Insurance industry experience highly desired.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening skills.
- Strong computer and multitasking abilities.
- Ability to navigate multiple systems and applications.
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
- Ability to work independently in a remote environment.
- Initial training will be conducted onsite in Warwick, RI.
- Candidates must be available to complete the required onsite training.
- Upon successful completion of training, the position will transition to remote work .
- Candidates must have a reliable internet connection and a quiet, professional workspace.
- Occasional onsite attendance may be required based on business needs.
Vacancy posted 1 day ago
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