Scrum Master

Scrum MasterO'Neil Digital Solutions (ODS) is a leading Customer Communication (CCM) and Customer Experience (CX) services company that provides omni-channel output and delivery to major U.S. industries. ODS offers proven technical capabilities that help companies communicate effectively with their customers, including our industry-leading, SaaS platform that provides AI-driven composition solutions, campaign management, data analytics, eDelivery and print & fulfillment services.The Scrum Master is responsible for leading Agile delivery across multiple Scrum teams by facilitating Agile ceremonies, coaching teams on Scrum best practices, and driving predictable, high-quality software delivery. This role serves as the Agile subject matter expert for assigned delivery teams, promoting continuous improvement, delivery transparency, and effective cross-functional collaboration.Duties and Responsibilities:Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives for multiple Agile delivery teams.Coach Product Owners, Business Systems Analysts, developers, Project Managers, and stakeholders on Agile principles, Scrum practices, and continuous improvement.Manage backlog readiness by partnering with Product Owners and Business Systems Analysts to ensure work items are prioritized, well-defined, and meet Definition of Ready standards.Monitor Agile delivery performance through metrics such as sprint velocity, capacity utilization, cycle time, throughput, defect trends, and backlog health; communicate delivery status, risks, and recommendations to leadership.Identify, manage, and remove delivery impediments, coordinating cross-functional dependencies and escalating risks when appropriate.Maintain Agile delivery governance within Jira by ensuring accurate workflow management, backlog organization, sprint execution, and reporting.Support sprint capacity planning, release readiness, and delivery forecasting.Develop and maintain Agile documentation, standards, and best practices while fostering continuous improvement.Qualifications & Requirements:Required Education, Experience, Certification/Licensure: Bachelor's degree in Information Technology, Business, Computer Science, or related field, or equivalent experience. 5–7 years of Scrum Master, Agile Delivery Lead, or related Agile leadership experience. CSM, PSM, SAFe Scrum Master, or equivalent certification. Experience facilitating multiple concurrent Scrum teams. Advanced Jira, Confluence, Agile reporting, and backlog management experience.Preferred Qualifications: Experience supporting distributed or offshore teams. Healthcare technology or regulated industry experience. SAFe or Agile coaching certifications. Agile portfolio or release planning experience.Knowledge, Skills and Abilities (KSAs): Advanced knowledge of Scrum, Kanban, and Agile methodologies. Strong facilitation, coaching, mentoring, and conflict resolution skills. Ability to analyze Agile metrics and make delivery recommendations. Excellent communication and stakeholder management skills. Ability to influence without direct authority. Proficiency with Jira, Confluence, and Agile reporting tools.Working Conditions: Must be able to perform the essential job duties. Work may be performed in an office, warehouse and/or manufacturing environment. Requires the ability to perform the following activities for the majority of the day: stand for extended periods of time, walk, bend, stoop, kneel, crouch or climb. In addition requires the ability to lift and/or push up to 50 pounds. May be exposed to noise and be required to wear hearing protection for the duration of the shift.Equal Opportunity Employer O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.