Product Manager - Healthcare AI

Role Description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Product Manager, you will be responsible for managing the lifecycle, governance, and innovation of digital solutions across service lines. In this role, you will ensure products align with strategic goals, address evolving business needs, and deliver measurable value. This role owns the Luminai platform as a product, with a focus on building the strategic roadmap and translating it into clear, actionable plans for execution across projects. You will work closely with the Luminai vendor team, not only as a delivery partner but as an active collaborator to drive outcomes and continuously improve the platform.

This position collaborates cross-functionally with clinical, operational, and engineering teams to identify challenges, translate insights into actionable solutions, and drive innovation that challenges the status quo. Key responsibilities include:

• Defining product vision
• Developing clear and actionable roadmaps
• Managing end-to-end product lifecycles from ideation through deployment
• Stakeholder management, ensuring alignment across teams
• Effectively communicating product impact to senior leadership
• Using data analytics to guide decisions and report progress
• Collaborating closely with IT and engineering teams
• Championing transformative digital solutions
• Setting clear timelines and milestones
• Providing regular updates to senior leadership
• Managing end-to-end lifecycles from ideation to deployment
• Regularly assessing and refining products
• Implementing an iterative approach to product refinement
• Validating service delivery catalogue
• Overseeing product performance
• Supporting delivery of capability, value, and innovation
• Supporting technology and capability adoption
• Supporting product standardization and best practices
• Other duties as assigned

A caregiver in this role works remotely in Ohio or Florida, Monday through Friday from 8:00 a.m. – 5:00 p.m., with travel up to four times per year. To be considered for this position, candidates must reside in Ohio or Florida.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field
• Four additional years of functionally related technical experience may offset the degree requirement
• Three years of experience as a Team Lead or Manager in an IT or technology-focused environment
• Proven track record of leading digital product transformations and driving measurable impact
• Experience working within multidisciplinary teams and engaging stakeholders across clinical, operational, and technical fields
• *For Information Technology Division caregivers, ITIL Foundations certification is required within six months of position start date

Requirements

• Experience with end-to-end ownership and management of healthcare products/platforms within a provider environment
• Experience with healthcare systems such as Epic and Revenue Cycle Management (RCM) platforms
• Exposure to AI-driven business process augmentation, including automation and data-driven workflow improvements
• Strong business stakeholder management experience
• Ability to translate complex business needs into clear product requirements
• Experience collaborating across IT, clinical, and business teams in a complex healthcare environment
• Demonstrated ability to manage competing priorities while delivering measurable value

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to travel throughout the hospital system
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information

Personal Protective Equipment

Follow standard precautions using personal protective equipment as required.