Field ISP Technician (Level II)

For 30 years, SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 250 cell sites covering 60,000 square miles. A Field ISP Technician (Level II) is responsible for the proper operation of our Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization and integration of network hardware. This activity requires ability to install and troubleshoot customer issues. Position requires working alone and unsupervised and therefore this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. including before and after-hours, weekends, and holidays. This position requires installation responsibilities related to the installation equipment. Can identify equipment, the many different types of equipment, and be able use the proper apparatus for the given situation. # Can do installs without supervision but may ask for help with installs that are out of the ordinary. # Can access the computer and make the necessary changes to install and trouble shoot the equipment. # Can access the programs to find out required information regarding a customer. Can use Windows, Excel, and Word. # Can properly use Outlook and respond in a timely fashion and keep updated for possible outages on our network. Knows the difference between a private network IP and a Public IP. # Should be able to talk to the customer and give a simple explanation of the install process. Must know the proper protocols when engaging conversations with the customer. # Should follow the proper protocols with the customer's information whether it is the paperwork for the install or a technical call. #