Retail Sales Associate - Part Time New 1023 Southbridge St Worcester, MA 01610

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded, and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. We operate with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.

JOB SUMMARY

The Wellness Advisor of Sunnyside* will advise customers—recreational, medicinal, and caregivers—in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge, and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. As a Wellness Advisor, you will have: The opportunity to learn fundamental cannabis product knowledge and industry compliance standards. The training to navigate different customer interactions and circumstances. A unique sales experience leading with a consultative & personalized approach. Experience in a dynamic role that combines problem‑solving, inventory management, teamwork, technical skills, and customer service. Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part‑time schedules will be 15–25 hours a week, typically based around peak hours.

WHO YOU ARE

You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success. You enjoy people! Consulting our customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty. You are resilient and agile! You use challenges as opportunities to acquire or master skills. You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES

Greet customers, ensuring a best‑in‑class experience. Build customer relationships by asking questions about and listening attentively to customer needs. Assist customers in product selection through education of different cannabis products and their varying impact on the human body. Apply effective selling and cross‑selling techniques to build baskets. Verify proper documentation and ID for customers. Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. Label and package customer orders. Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs). Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with state regulatory agency and company standards. Perform routine inventory counts of all products. Ensure product stock is organized and meets compliance regulations. Assist managers with organizing sales floor merchandise and product displays. Ensure security measures and safety compliance in the store according to Company SOPs. Assist in keeping the store an organized and clean environment for customers and team. Escalate any employee or customer issues to management.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

High School Diploma or equivalent. Minimum 1 year customer‑service experience; retail or hospitality experience preferred. Flexibility to work shifts that may include opening, closing, weekends, and holidays. Excellent customer service skills and ability to engage with customers. Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner. Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance).

BENEFITS

Cresco Labs offers eligible employees a robust benefits package that includes major medical, dental and vision insurance, a 401(K) match program, FSA/HSA programs, LTD/STD options, life insurance, and AD&D. Eligible employees also receive paid holidays, paid time off, annual discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position. Pay Range : $17 - $17 USD

ADDITIONAL REQUIREMENTS

Must be 21 years of age or older to apply. Must comply with all legal or company regulations for working in the industry. The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

CALIFORNIA CONSUMER PRIVACY ACT ("CCPA") NOTICE

Please read the California Employee Privacy Notice regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr Sunnyside*