Facility Maintenance Manager

About the Job

Facility Maintenance Manager

Position Summary:

The Facility Maintenance Manager is responsible for overseeing repair, maintenance, and preventive maintenance programs across multiple 99 Ranch Market locations within an assigned region. This position ensures timely resolution of maintenance requests, effective vendor management, budget control, regulatory compliance, and consistent facility standards.

The role supervises Maintenance Coordinators and works closely with Store Operations, Finance, Risk & Compliance, and external service providers to support safe, efficient, and uninterrupted store operations.

Major Responsibilities:

Regional Facility Maintenance Management:

• Plan, coordinate, and oversee repair and maintenance activities across assigned retail locations, ensuring compliance with company facility standards and approved budgets.
• Prioritize maintenance requests based on operational urgency, safety risks, and business impact.
• Ensure timely resolution of routine repairs, urgent service requests, and facility-related emergencies.
• Conduct or coordinate store facility inspections to identify maintenance needs and corrective actions.

Maintenance Work Orders & Cost Control:

• Oversee maintenance service tickets, purchase orders, invoices, and expense tracking through service ticket systems, SAP, and other applicable platforms.
• Monitor maintenance expenses, review vendor quotations, and identify opportunities to improve cost efficiency.
• Ensure accurate documentation, timely invoice processing, and resolution of vendor payment discrepancies.
• Maintain records of maintenance activities, service history, repair costs, and outstanding work orders.

Preventive Maintenance & Store Support:

• Develop and implement preventive maintenance programs to reduce equipment failures, minimize operational disruptions, and extend equipment life.
• Establish maintenance procedures and guidelines to help Store Managers respond appropriately to routine and urgent facility issues.
• Coordinate scheduled maintenance activities with store management to minimize business interruptions.
• Provide monthly updates to Store Operations on maintenance activities, ticket response times, outstanding issues, and service performance.

Vendor & Contractor Management:

• Coordinate and manage third-party maintenance vendors and service contractors to ensure timely, cost-effective, and quality repairs.
• Evaluate vendor performance, service response times, workmanship, pricing, and adherence to company standards.
• Review completed work, resolve service quality concerns, and address billing discrepancies.
• Maintain effective working relationships with vendors and contractors to ensure reliable maintenance support.

Safety, Compliance & Emergency Response:

• Partner with Risk & Compliance and Store Operations to address facility safety concerns, equipment inspections, and emergency maintenance situations.
• Support compliance with applicable OSHA, ADA, and other relevant facility safety requirements.
• Coordinate corrective actions to resolve identified facility hazards, equipment failures, and compliance issues.
• Respond to urgent maintenance situations and coordinate appropriate resources to restore safe store operations.

Team Leadership & Cross-Functional Coordination:

• Supervise and support Maintenance Coordinators in handling service requests, vendor communications, and maintenance follow-up.
• Provide training and guidance on maintenance procedures, service ticket systems, SAP processes, and operational standards.
• Monitor team workload, response times, and service quality to ensure effective maintenance support.
• Collaborate with Store Managers, Operations, Finance, and other internal departments to resolve facility-related issues.

Budgeting, Reporting & Department Support:

• Support the Maintenance Director in maintenance planning, budgeting, scheduling, and team development.
• Monitor maintenance spending, service performance, and outstanding repair activities.
• Prepare operational reports and recommend improvements to maintenance processes, service efficiency, and cost management.
• Assist with special maintenance projects and other departmental initiatives as assigned.

Qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
• Minimum of 5 years of experience in facilities maintenance, property operations, or maintenance management, preferably supporting multiple retail, grocery, restaurant, or commercial locations.
• Experience managing maintenance vendors, service contractors, repair budgets, and preventive maintenance programs.
• Working knowledge of HVAC, refrigeration, plumbing, electrical, and other building systems.
• Experience with maintenance work order/ticketing systems, SAP, or similar ERP/CMMS platforms preferred.
• Familiarity with applicable OSHA, ADA, and general facility safety requirements.
• Experience supervising maintenance coordinators or facilities support teams preferred.
• Strong organizational, problem-solving, communication, vendor negotiation, and cost management skills.
• Ability to manage multiple priorities, coordinate simultaneous service requests, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to communicate effectively with store management, vendors, contractors, and cross-functional teams.
• Ability and willingness to travel regularly to assigned store locations.
• Must be authorized to work in the United States.

Physical Requirements:

• Ability to work at a desk and use a computer for extended periods.
• Ability to stand, walk, and conduct facility inspections as needed.
• Ability to access store facilities, maintenance areas, and equipment locations safely.
• May occasionally be required to lift or move items weighing up to 50 pounds, with appropriate assistance or equipment when necessary.
• Ability to travel between assigned locations.

Working Conditions:

• Work is performed in both office and retail store environments.
• Store visits and facility inspections may involve exposure to noise, varying temperatures, refrigeration areas, mechanical equipment, and other typical facility conditions.
• Regular travel to assigned store locations is required.
• Availability to respond to urgent maintenance situations outside regular business hours, including weekends and holidays, may be required.

Position Details:

Employment Type: Full-Time.

Primary Location: 2931 Faber Street, Union City, CA 94587.

Travel: Approximately 50%.

Regular Schedule: Monday-Friday, 9:00 AM-5:30 PM.

Additional Availability: Weekends, holidays, and after-hours as necessary for urgent maintenance matters.

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Plan with 4% Company Match.
• Long-Term Service Award.
• Employee Discount.
• Paid Time Off.
• Employee Referral Program.

Compensation:

Annual Salary: $100K - $130K

Compensation will be determined based on the candidate's relevant experience, qualifications, skills, and the responsibilities of the position.

Privacy Statement:

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Equal Employment Opportunity Statement:

TAWA Group, doing business as 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local law.