Member Experience Architect & Engagement Director
PriMed Management Consulting Services, Inc.
Hill Physicians Medical Group in California is seeking a Customer Experience and Engagement Director to lead the contact center, member experience, and IT strategy. You will shape enterprise initiatives to drive satisfaction, growth and retention, directing a high-performing team and aligning with cross-functional partners. As a senior leader, you will oversee performance metrics (KPIs) and ensure technology platforms (Epic, Salesforce) support member engagement, with emphasis on CAHPS #J-18808-Ljbffr PriMed Management Consulting Services, Inc.
Vacancy posted 3 days ago
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