Front Desk Agent | Palihotel Melrose

Front Desk Agent

The Front Desk Agent is often the first and last face our guests see the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

The tasks include:

• Leading the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serving as a savvy guide to the hotel, its amenities, and the neighborhood.
• Building genuine, memorable guest relationships in line with our service standards.
• Fielding phone calls, emails, and guest inquiries promptly and warmly.
• Accurately inputting guest information and payments into hotel systems such as Opera.
• Proactively anticipating guest needs, resolving issues and finding ways to surprise and delight.
• Communicating guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conducting walkthroughs for safety, security, and cleanliness.
• Following all safety and emergency protocols, and lending a hand to other departments as needed to keep operations smooth.

We are looking for someone who has:

• 1 year related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.

Physical requirements include:

• Ability to stand for long periods and push, pull, and lift up to 25 lbs.
• Flexible schedule, including weekends and holidays.

What's in it for you:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).

Hotel Grand Stark