Administrative Patient Representative

Administrative Patient Representative

Pittsboro, NC $35,009 - $46,099 a year

Full Time

Summary

Facilitate smooth patient flow within a busy outpatient clinic by managing patient registration, scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, supporting efficient clinic operations.

Key Responsibilities

• Register patients promptly, collecting accurate information and updating medical records.
• Schedule appointments for initial visits, follow-ups, and procedures, coordinating with providers to determine appropriate timing and type.
• Handle patient payments, including co-pays and deductibles, and prepare daily cash reports.
• Order and schedule outside tests as requested by physicians.
• Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
• Transcribe non-medical dictation and submit billing invoices under supervision.
• File, fax, and mail reports and records; compile monthly reports promptly.
• Assist with supply inventory tracking and notify supervisors when reordering is needed.
• Serve as receptionist, greeting patients and answering phones in a courteous manner.
• Support non-invasive medical procedures or act as a security observer when required.
• Direct emergency messages and assist administrative/medical staff as needed.

Education

High school diploma or equivalent required; business-related coursework preferred.

Experience

1-2 years of clerical experience preferred, especially in medical business offices or roles involving significant public contact.

Skills and Abilities

Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.

Physical Requirements

Ability to read printed data and monitor screens, manual dexterity, and capability to lift, stoop, bend, kneel, and reach.

This position serves a diverse regional population in the Southeastern United States, providing compassionate and efficient patient support in a dynamic clinical environment.

MLee Healthcare Staffing and Recruiting, Inc