Greeter / Counter Desk Attendant

Job Description

Job Description

Overview

The Role

Greeter / Counter Desk Attendants are the spark that sets the tone for every guest who walks through our doors. You’re the first smile, the first connection, and the first “WOW” moment guests experience — creating an inviting, high‑energy atmosphere from the second they arrive. If you love making people feel welcome and enjoy being at the heart of the action, this role is the perfect fit.

What You’ll Do

• Welcome every guest with warmth and enthusiasm.
• Manage the waitlist with confidence and clarity.
• Track lane availability and assign lanes, shoes, and equipment efficiently.
• Prepare for leagues and scheduled play.
• Ring sales at the counter, following all cash‑handling and control procedures with accuracy and professionalism.
• Communicate equipment issues quickly and clearly with mechanics.
• Assist guests with basic bowling instruction, helping them feel confident and ready to have fun.
• Operate essential front‑of‑house systems including the POS, central panel, computers, and P/A system.

What You’ll Bring

• A high school diploma or equivalent or hospitality/restaurant experience (optional), with a passion for delivering great service.
• Proven success in school or previous work experience.
• Reliability, professionalism, and a strong work ethic.
• Excellent phone etiquette and the ability to communicate clearly, confidently, and warmly with guests.
• A team‑oriented, upbeat attitude that helps keep the front desk running smoothly and ensures every guest feels welcomed, supported, and excited to be here.

What You’ll Get

At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our associates:

• Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
• $1 arcade play
• All‑day play at Boomers, FECs & Waterparks
• Friends & family discounts
• Food & beverage discounts
• Special discounts on parties and group events
• Perks start on your first day

Responsibilities

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

Qualifications

The pay rate for this position is $15.00 per hour.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off.  More details regarding benefits are available here: Lucky Strike Entertainment Benefits