Sales Coordinator

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE: Sales Coordinator

REPORTS TO: Sales Manager / Director of Sales / General Manager/ Regional Director of

Sales

ABOUT HOMEWOOD SUITES AUSTIN TECHRIDGE

The Homewood Suites Austin TechRidge, managed by Vista Host Management &

Development Company, offers all-suite accommodations with easy access to Austin’s tech

corridor and downtown attractions. With spacious suites designed for extended stays, the

hotel features a complimentary breakfast, outdoor pool, and fitness center, catering to

both business and leisure guests.

POSITION SUMMARY

The Sales Coordinator combines both administrative and sales skills to support the sales

team in booking and organizing group and transient business. This role involves managing

client relationships, coordinating events, and ensuring that all client requirements are met

effectively. The position is ideal for someone who excels at communication, organization,

and delivering exceptional service.

WHO IS THIS POSITION FOR?

The Sales Coordinator role is best suited for someone who:

• Enjoys a mix of administrative and client-facing responsibilities, contributing to the

overall sales effort.

• Has strong communication skills and the ability to work collaboratively across

departments.

• Is detail-oriented, organized, and able to manage multiple tasks efficiently.

• Thrives in a fast-paced environment and is committed to delivering a positive guest

experience from booking to event completion.

WHY WORK FOR US?

• Competitive salary with opportunities for performance-based incentives.

• Vacation / Sick / Bereavement / Holiday Pay.

• Health/Vision/Dental Insurance.

• Life / STD Insurance.

• 401k Program.

• Employee Discounts (Brand Hotels & Company Hotels).

• Free, Third-Party Employee Assistance Program (personal and professional).

• Opportunities for professional growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Answer phones and engage with walk-in guests with an upbeat and friendly attitude,

ensuring a welcoming experience.

• Conduct tours of the hotel and meeting spaces, showcasing facilities and services

to prospective clients.

• Assist in negotiating room rates and other hotel services, communicating booked

groups to hotel management, and supporting contract negotiations.

• Provide comprehensive support to clients, from initial contact through the

completion of their event, acting as the primary point of contact.

• Consistently communicate with all team members, serving as the liaison between

departments and clients to ensure a seamless guest experience.

• Collaborate with the sales team to assess departmental progress, adapt sales

strategies, and enhance sales efforts.

• Coordinate customer specifications with other departments, responding quickly to

customer comments, issues, and requests.

• Maintain organized and legible records, files, and documentation to ensure

accurate client communication and follow-up.

• Reach individual booking revenue goals by selling, negotiating, prospecting, and

marketing the hotel across social media channels.

• Prepare contracts, proposals, rate agreements, and other necessary

documentation, coordinating with relevant hotel departments.

• Resolve issues, complaints, and problems to ensure high-quality service and

customer satisfaction.

• Perform other duties as assigned by management to support overall sales

objectives.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.

• Must be able to lift up to 20 lbs.

• Strong organizational skills and attention to detail.

• Experience in sales or customer service is preferred, especially in a hospitality

setting

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.