Director of Rooms & Guest Services

Overview Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley! The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs. We’re hiring Director Lodging to Live. Work. Explore. in Death Valley National Park! Job Summary: The Director of Rooms controls the hotel front office operations and is responsible for the general administration and o peration of the housekeeping department (Rooms, Floors, Public Areas) at The Ranch and the Inn. Work s closely and professional ly with the General Manager, Executive Director of Operations, Directors , suppliers, and outside contractors. The Details: Position Type: Full-Time, Year-Round Season Date: As soon as possible on next available check in date (approximately three weeks) Pay: $75,920.00-$85,415 annually Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why the Oasis at Death Valley? Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. Life at the Oasis: Employee housing (dormitory-style or RV site) Free on-site laundry facility, Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits: Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs Perks: Free Death Valley National Park pass Free access to pool, golf course, rec center, gym and sports court Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Fully understand and support Xanterra Mission Statement and Core Values. Direct all departments within the Rooms Department according to established policies and procedures, guest j service standards, financial plans, and company directives. Set and maintain departmental standards for productivity, cleanliness, ordering, cost control, training, safety, equipment uses , and especially guest service. Administer all company and department policies, design department policies and procedures for each of the departments in the Rooms Department and ensure compliance of such in each department. Work with Rooms Department management in the selection , assigning, training and development of Rooms Department staff. Ensure that Kronos is monitored daily for entire department ensuring staff breaks are taken in accordance with California state laws. Ensure the continual training of staff through attendance in training and development classes. Conduct routine inspections of all assigned areas of responsibility including guestrooms, front desk operations, laundry, camper/RV services, and public areas including swimming pool , recreation areas and all public restrooms. Ensure that guest and employee safety standards are applied and enforced, particularly guestroom key control, walkways, and lighting. Submit and administer annual financial plan for the Rooms Department. E nsure that regular daily synchronization of PMS , ORS , and OTA’s is being accomplished . Complete annual reviews for all salaried exempt management personnel in the department, as well as establish goals and objectives for each manager. Approve all change of status for department personnel and approve all annual reviews for hourly and salaried non-exempt personnel in the department. Maintain coordination and communication with other departments affected by Rooms such as Sales, Food & Beverage, Maintenance and Accounting. Communicate staffing needs, including management staff, with Human Resources and the Recruiter Submit annual capital proposals as well as other purchase requests for non-capitalized items. Whenever necessary handle guest concerns, complaints with tact, courteousness, and professionalism . When necessary, approve guest refunds. Project a commitment to Oasis at Death Valley environmental policies. Act as property Director on Duty as assigned. Respond and participate during emergencies. Administer corrective actions and improvement plans to staff members that are not in compliance with Oasis at Death Valley policies, procedures and standards. Facilitate and document annual departmental refresher trainings with all employees, to include “Environmental Management Systems (EMS) Awareness” and “Emergency Action Plan procedures.” Other duties as assigned. Qualifications Minimum four years Rooms Management experience in a 2 00 room or higher full service hotel. Possess financial skills necessary to plan, budget and control the annual financial plan. Prior experience as a Rooms Manager, Director of Front Office, or Operations Manager, Front Office Manager. Excellent written and verbal communication skills with the ability to professionally interact with guests, clients, and employees. Previous experience with front desk operating systems, telecommunication systems , ordering systems. Advanced computer skills to quickly learn POS systems and other front office systems. Ability to assist Executive Director of Operations, Director of Sales & Marketing and General Manager with development and implementation of strategies that will result in increased occupancy and rate. Possess valid Driver’s License and comply with the Oasis at Death Valley Company Vehicle Policy. Knowledge o f and implementation of AAA 3 and 4 Diamond standards. Working knowledge of Front Office and Housekeeping operations. Working knowledge of OTA websites including Expedia and Booking.com. Experience with Opera preferred Physical Requirements include: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.The employee is occasionally required to sit.The employee must occasionally lift and/or move up to 30 pounds. Employee will be required for items over 30 pounds to utilize team lifts and/or manual tools such as dollies. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to extreme conditions which include extreme hot conditions in the Summer. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr Xanterra