Senior WorkForce Software Configuration Engineer

Job Description

Job Description

Senior WorkForce Software Configuration Engineer Overview / Summary

We are seeking a Senior WorkForce Software Configuration Engineer to support the configuration, deployment, and ongoing maintenance of enterprise workforce management solutions. The ideal candidate will have multiple years of direct, hands-on WorkForce Software configuration experience and a current WorkForce Software certification.

Key Responsibilities

• Design, build, and maintain WorkForce Software configurations to support business requirements.
• Provide hands-on configuration and deployment expertise for WorkForce Software modules, including Time and Attendance, Scheduling, Absence Case Tracking, Reporting, and Integrations.
• Partner with HR, Payroll, Operations, and IT stakeholders to translate business requirements into system configurations.
• Troubleshoot and resolve configuration issues while supporting system stability and data integrity.
• Support testing, validation, and deployment of configuration changes across multiple deployment waves.
• Ensure compliance with applicable timekeeping and leave of absence regulations across the United States and Canada.
• Document configuration standards, processes, and change history.
• Provide post-deployment support and serve as a subject matter expert for WorkForce Software functionality.
• Collaborate with cross-functional teams, including HR, IT, Manufacturing Operations, and Finance.
• Develop innovative solutions beyond standard configurations.
• Balance technical requirements with user experience.
• Navigate complexity and ambiguity while maintaining attention to detail.
• Build strong relationships across diverse stakeholder groups.
• Drive results in a deadline-driven environment.

Required Qualifications

• Multiple years of direct, hands-on WorkForce Software configuration experience.
• Current WorkForce Software certification.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• Demonstrated ability to work effectively in fast-paced, dynamic, deadline-driven environments.
• Ability to manage multiple priorities and pivot between configuration work and business problem-solving.
• Bachelor's degree.
• Experience with SaaS.

Preferred Qualifications

• Deep knowledge of WorkForce Software modules, including:
  • Time
  • Attendance
  • Absence Case Tracking
  • Scheduling
  • Reporting
  • Integrations
• Experience configuring or supporting WorkForce Software in manufacturing environments or locations.
• Knowledge of union and non-union workforce requirements.
• Familiarity with manufacturing shift operations and scheduling complexity.
• Experience with large-scale enterprise implementations involving 10,000+ employees.
• Understanding of Canadian labor regulations and timekeeping requirements.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-Hybrid #LI-RM1