Customer & Quality Systems Manager

Eaton’s Aerospace Division is currently seeking a Customer & Quality Systems Manager to join our team. This position is based at our Jackson, MI facility.

The expected annual salary range for this role is $113000 - $165000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Position Overview:

Strategic quality leader accountable for developing, optimizing, and governing quality systems and processes that serve internal and external stakeholders. Provides high level technical direction to Quality Engineers and Operations teams across the Jackson facility and other Eaton locations. Ensures seamless alignment with customer, industry, and internal requirements tied to contractual obligations. Leads cross site integration of Quality System processes, leveraging best practices to drive consistency, compliance, and operational excellence. Champions talent development by coaching, mentoring, and training quality engineering and hourly team members to strengthen organizational capability.

Essential Responsibilities:

• Execute overall strategy with minimal supervision.

• Oversight for all first, second, and third-party audits.

• Establish, implement, and maintain quality assurance procedures, policies, and standards that align with Aerospace Quality System requirements and Eaton’s internal objectives.

• Establish targets for Eaton-Zero Defect Plan (EZDP).

• Responsible for quality contract reviews and implementation.

• Lead and provide technical counsel to cross-functional teams and/or Leadership.

• Communicate directly with customers to clarify requirements, address quality concerns, and support issue resolution.

• Lead second and third party audits.

• Oversight of escape management activity (Point Brief, PIC, RCCA, etc.)

• Global RCCA communication and lessons learned sharing.

• Monitoring and directing Return Material Processing to assure healthy queues are maintained while also identifying potential improvement projects.

• Repair Station (FAA Part 145)

Required Qualifications:

• Bachelor’s Degree from an accredited institution

• 7 years of quality experience

• 2+ years of experience with coaching and development of other

• AS9100 Lead Auditor Certificate or ability to obtain in 6 months of hire.

• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

• No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of 50 miles of Jackson, MI will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

• Must be able to work in the United States without corporate sponsorship now and within the future

Preferred Qualifications:

• Graduate Degree

• Six Sigma Greenbelt or Blackbelt Certification is preferred.

• 5+ years in Aerospace Manufacturing

• ASQ CQE or CMQOE is preferred

• EQMS Auditor Training and Certification

• Experience with UAW contract and following proper protocol

• FAA regulations pertaining to TSO/PMA, Repair Station (FAA Part 145)

Skills:

• Ability to read and interpret Geometric Dimensioning & Tolerancing (GD&T) principles, and specifications.

• Knowledge in Calibration (ISO 17025)

• Core tools

• Strong Root Cause Corrective Action tools.

• Subject Matter Expert of AS9100, NADCAP and Six Sigma principles.

• Familiarity with ERP systems and quality management software.

• Proficiency in Microsoft Office

• Excellent communication and teamwork abilities.

Additional Information:

• Travel may be required (<30%)

• Opportunity to gain exposure to and work with many teams from manufacturing operations, design engineering, program management office, FED leadership team, order management/contracts, etc.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.