Assistant Director of Gym Operations

JOB SUMMARY The gym leadership team is comprised of the Assistant Gym Director and Gym Director. As a team, they are responsible for ensuring that the gym functions smoothly, all staff are supported and upholding our Core Values, and that we are providing an excellent customer experience. The Assistant Gym Director will report to the Gym Director. The ideal candidate will have a balance of great customer service and leadership skills, as well as excellent administrative abilities. Proven success in developing and managing a high performing team in a fast-paced environment. Ability to see the big picture as well as the everyday details are essential to being a successful Assistant Gym Director. JOB RESPONSIBILITIES Assist the Gym Director with the management of all gym operations and administrative duties including but not limited to: Providing leadership and direction to all staff in alignment with our mission, vision and values Hiring, training, and scheduling of staff Management and mentorship of staff Overseeing the delivery of excellent front-line customer service Ability to connect with diverse groups of people from all social and economic segments of the community Ability to lead and influence through collaboration, managing change, and building consensus Financial reporting, deposits and payroll tasks Resolving membership questions Serve as a shift supervisor for the gym as part of a rotating management schedule Working 1-2 desk shifts per week, including evenings and weekends JOB REQUIREMENTS Incredible customer service skills, attention to detail and strong organizational skills Excellent administrative abilities, including organization, comfort with computer work, and ability to learn new software Strong leadership skills and the ability to effectively communicate team goals Role mode in current position and in excellent standing with current management staff Experience in retail, instruction, and operations Experience in scheduling Ability to build and lead a high-performance team Vision for what needs to be done and ability to execute (self-directed) Embodies the mission, vision and values and able to foster this sense of culture in all staff Ability to solve problems and handle difficult situations with sound judgment Proficient in organizational tools such as web-based applications, MS Office and POS tools Passionate individual who is eager to integrate and build the local climbing community Schedule & Presence Ability to provide consistent presence in gym by working from gym daily, including regular presence during weeknight peak hours. Ability to flex schedule to attend events. Uses their district gyms regularly for climbing, working out and yoga, including during peak hours such as weeknights and weekends. Sunday through Thursday work week ADDITIONAL INFORMATION Full-time exempt position Salary starts at $62,900-$64,500annually based on experience and location This is an on-site position with the expectation of being present at a gym in the region 5 days a week, including evenings and weekends as needed. Typical work week is Sunday to Thursday, 10 AM to 6 PM. BENEFITS Comprehensive medical, dental, and vision insurance options Company-paid life and disability coverage, subject to eligibility Flexible time off Maternity and/or parental leave Paid company holidays 401(k) retirement plan available to eligible team members Complimentary gym membership, guest passes, discounted courses and retail discounts Employee Assistance Program #J-18808-Ljbffr Movement Gyms