Order Fulfillment Specialist

SUMMARY

Receives, process, tracks and reports status of customer quote requests and orders inaccordance with customer service standards. Maintain informational exchangesand communications with all groups and organizations contributing to the fulfillment ofmaterial demands. Must have the ability to handle effectively multiple quotes and orderssimultaneously, and prioritize work based on schedule demands. Order Fulfillment Specialist I position is an entry-level position that requires handling requests andproviding customer service, guidance, and routine support for products and/or programs. Receives and process customer inquiries while ensuring that information is clearly transferred to all related teams; Regularly provides status reports for outstanding inquiries; Prepares and reviews quotes/proposals; Receives, prioritizes, and processes customer orders; Generate specific and clear customer requirements to all implementing organizations; Regularly provides status reports for outstanding orders; Schedules and releases orders for shipments in accordance to policies andcustomer requirements; Prepares invoice/billing document per order terms; Provide prompt resolution of customer issues with regard to warranty, suspense,deficiencies and other contract/purchase order issues; Provide afterhours support for outages and emergencies; Work closely with the LTSA and Sales teams to develop and establish a centralizedtracking (historical – current – planning) system. Working as a team, coordinate theeffort with support functions; Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to completedaily functions; Provide assistance with the investigation and resolution of routine problems; Provide assistance in the coordination of activities with other internal departments tomeet customer needs; Provide support as required for Customer Master entry and/or maintenance; Provide assistance and feedback to higher classified personnel on important customer issues; Minimal overnight travel (less than 10%); Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

Ensure systems of record are fully utilized, maintained and are kept accurate. Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources. Participate in proactive team efforts to achieve departmental and company goals. Contribute to building a positive team spirit. Communicate effectively with all levels of employees. Protect confidential information by not communicating, disclosing to, or using forbenefit of 3rd parties. Ensure proper control of Export Controlled Data as required by policy, andfederal and state laws. Maintain the highest degree of honesty and integrity at all times.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Basic knowledge of power plant operation, manufacturing techniques and capabilities. Education and/or Experience: Bachelor’s Degree in technical or business-related field from an accredited college/university or its recognized equivalent in directly relatedwork experience. Minimum 3 years directly related experience and/or training; orequivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals,professional journals, technical procedures, or governmental regulations. Ability towrite reports, business correspondence, and procedure manuals. Ability to effectivelypresent information and respond to questions from groups of managers, clients,customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probabilityand statistical inference. Ability to apply concepts such as fractions, percentages,ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and drawvalid conclusions. Ability to interpret an extensive variety of technical instructions inmathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Knowledge of database software; project management software;spreadsheet software and word processing software; electronic mail; graphics;technical diagrams; flow charts, etc.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk,bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds andoccasionally lift and/or move up to 50 pounds. The employee is occasionally exposed totoxic or caustic chemicals. The employee is working environment maybe loud. Theemployee may be required to adhere to MHPSA and customer safety proceduresincluding but not limited to, the use of personal protection equipment (hardhat, safetyglasses, goggles, hearing and fall protection). #J-18808-Ljbffr Is-International-Services