Field Service Technician

Field Service Engineer (Technician)

Are you a technical enthusiast, a hand-on person who likes travelling and the world of after sales? Do you have experience with custom electro-mechanical solutions or a passion for the electrified rail industry? This Field Service Engineer (or Technician) role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power conversion systems, and traction power solutions for the rail industry.

This dynamic role contains Field Service activities such as preventive & corrective maintenance, retrofits and commissioning activities, making it ideal for those with hands-on attitude, and a clear customer focus.

We're looking for an all-rounder who can support our service organization in the USA. This will require you to collaborate with internal teams and our customers. If you're technically solid, like to travel and have a clear customer focus, we'd love to hear from you.

Key Responsibilities

• Execute preventive and corrective maintenance activities at customer facilities according to Scheron standards.
• Implement retrofits and modernization projects in collaboration with internal teams and customers.
• Provide supervision of installation, testing, commissioning and occasionally customer trainings on Scheron equipment.
• Execute audits of existing equipment.
• Elaboration of technical intervention reports and templates.
• Support Sales Engineers on substation surveys on site interventions.
• Support Sales team with the elaboration of repair quotations.
• Promote proactively new service centered business opportunities during customer visits, such as spare parts sales repairs, on-site services, retrofits, trainings, etc.
• Product Expertise: Provide support on DC products, including:

• DC switchgear, high-speed breakers, and panels
• Rectifiers, power converters, and voltage limiting devices
• Multi-function protection relays and custom electro-mechanical solutions