Systems Analyst II

Compensation: $82,400.00 - $103,000.00 annual salary plus a generous benefits package including medical, dental, vision, and 10% employer‑paid 401A through VOYA Financial. *Hiring Salary Range : $82,400.00 – $92,700.00 based on qualifications. SUMMARY The Systems Analyst II is an advanced‑level class within the Systems Analyst series, expected to be proficient in the duties identified below. Incumbents perform a range of assignments and receive increasingly complex duties as experience is gained. This hands‑on technical role sits within the IT Operations/Help Desk section, responsible for providing Tier 2/3 end‑user support, administering Microsoft 365 and Windows Server environments, and supporting day‑to‑day operational needs of the organization’s IT infrastructure. JOB RESPONSIBILITIES Provide Tier 2 and Tier 3 help desk support by diagnosing and resolving complex hardware, software, network, and system issues escalated from Tier 1. Serve as a technical resource for end users and junior support staff across the organization. Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, Azure Active Directory/Entra ID, and related services. Manage user accounts, licenses, security groups, policies, and configurations in alignment with organizational standards. Implement changes to enterprise applications with support from the Enterprise Applications Manager, configuring business processes, custom fields, validations, reports, dashboards, integrations, and security access rights. Manage and maintain endpoint devices, including Windows workstations and laptops, deploying and configuring devices using imaging tools and MDM solutions such as Microsoft Intune. Manage help desk ticketing systems and ensure timely resolution of incidents and service requests in accordance with SLA targets. Track, document, and expedite issues as appropriate while maintaining thorough records of troubleshooting steps and resolutions. Uphold data governance and data integrity standards within enterprise applications and all integrated applications. Attend meetings in administrative offices and airport terminals in support of IT projects, operational initiatives, and end‑user needs. Other duties as assigned, including off‑hours maintenance that may require evenings or weekends. PROFILE OF THE IDEAL CANDIDATE Possess subject matter experience and a track record of accomplishment in all or many of the disciplines outlined in this job description. Knowledge and hands‑on experience administering Microsoft 365 (M365), Windows Server environments, and Active Directory, including maintenance, configuration, and troubleshooting. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and IT security concepts including endpoint protection, MFA, and identity management. Experience managing and resolving Tier 2/3 help desk tickets with a strong understanding of incident management processes and escalation procedures. Exceptional problem‑solving and analytical skills with strong attention to detail. Excellent troubleshooting methods with the ability to identify root causes and resolve issues quickly. Effectively manages time and prioritizes duties in an environment with shifting priorities. Ability to work independently and as part of a collaborative team. Ability to prioritize responses to problems given system and user impacts. Exercise sound judgment and creativity in making decisions. Interact effectively and courteously with employees, contractors, and stakeholders at all levels of the organization in a dynamic airport environment. Proficiency with the Microsoft 365 suite, Windows operating systems, and Windows Server administration. Experience with Azure Active Directory/Entra ID and Microsoft Intune is strongly preferred. Consistently demonstrate the values of OIAA. MINIMUM QUALIFICATIONS Associate’s degree in Business, Computer Science, Information Technology, or a closely related field; an additional two (2) years of experience may be substituted for an associate degree. Two (2) or more years of experience in an IT help desk, desktop support, or systems administration role with demonstrated Tier 2/3 support experience. Experience administering Microsoft 365 services (Exchange Online, SharePoint, Teams, Intune, Azure AD/Entra ID) is strongly preferred. Experience with Windows Server administration including Active Directory, Group Policy, DNS, DHCP, and server patching is a plus. Direct experience with the OIAA’s enterprise applications (e.g., Workday, Laserfiche, ESRI ArcGIS) is a plus, but not required. LICENSES / CERTIFICATION Valid driver’s license equivalent to a California Class C driver’s license with acceptable driving record. Ability to pass all background/reference checks, knowledge examinations, and aptitude tests necessary to obtain an OIAA employee badge at ONT. PHYSICAL DEMANDS Finger dexterity to utilize a keyboard to input information on a computer. Ability to lift and carry files and other media weighing up to fifty (50) pounds up to a distance of approximately 20 feet. Ability to assist with racking heavy equipment such as servers and network hardware. Ability to access areas owned or leased by OIAA. WORK ENVIRONMENT Climate‑controlled office environment. Passenger airline terminals, including operations areas not open to the public. EMPLOYMENT TYPE This is an at‑will, exempt position. Only a valid and properly executed employment agreement may alter status as an at‑will employee. The employment relationship may be terminated at the will of either party upon notice to the other. EEO AND DISABILITY STATEMENTS The OIAA encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act. Individuals who require a reasonable accommodation to participate in any phase of the selection process must make such a request during the application process. Persons requesting reasonable accommodation will be required to provide documentation of such a need. The OIAA supports a Drug‑Free Workplace. #J-18808-Ljbffr Ontario International Airport