Program Support Clerk (OA)

Program Support Clerk (OA)

Major Duties include but are not limited to:

• Completes electronic timecards and obtains proper signatures
• Completes comp-time/overtime request and obtains proper signatures: computes overtime expenses
• Prints leave reports
• Completes corrected timecards as necessary; follows up to ensure that timecards are signed properly and expeditiously; follows up with payroll to ensure corrections are processed
• Gathers information, composes and type memos for advance leave and leave without pay request
• Operates computer terminal keyboard to store and retrieve information

Receptionist Duties 10%:

• Acts as the receptionist for the Nursing Service, and the VAMHCS Executive Suite
• Answers the telephones, and receives visitors in a professional and courteous manner
• Responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office or refers the patient and/or employee to the appropriate staff person
• Responds to calls for assistance on behalf of patients and or staff, and prioritizes those situations, which require prompt action by the VAMHCS Executive Suite Staff or VAMHCS Nursing service
• Receives messages by telephone, opens and sort incoming mail, or e-mail for a variety of Nursing Service functions which require attention or action

Clerical Responsibilities 10%:

• Maintains files and manuals to assist in the day-to-day operation of VAMHCS Nursing Service
• Uses initiative in carrying out the recurring work of the office independently, referring to problems unfamiliar situations not covered by instructions to the supervisor for help
• Enters data into the education tracking package for educational classes, maintains and updates mail groups and schedules classrooms
• Basic data entry with inputting spreadsheets, and with Microsoft word office package
• Completes committee meeting minutes when assigned, as well as entry of training information into computer database (tempo)
• Coordinates scheduling of committee and staff meetings
• Knowledge of the substantive programs of Nursing Service as they relate to the clerical, administrative, personnel functions of the service
• Knowledge of the budget process that may impact the work done by the Program Assistant through timekeeping and personnel action activities

Work Schedule: Varies in include: 7:30am-4:00pm, 8:00am-4:30pm, 8:30am-5:00pm

Telework: May be authorized for AD-HOC ONLY.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Clerk (OA)/ PD26473A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

US Department of Veterans Affairs