Digital QA Analyst

DescriptionWith constant innovation, cutting-edge technology, and fast-paced development, we’re looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience.The Digital QA Analyst is responsible for managing all activities necessary to ensure Stuller.com and its supporting systems are working well in terms of functionality, performance, reliability, stability, security, and compatibility with all other systems. A QA Analyst is also responsible for mentoring and training other QA and support staff.Key ResponsibilitiesReview all new features and designs to ensure functionality, performance, and usability.Review all new code checked into production against a checklist to ensure functionality and security.Test all new website features across browsers and platforms.Effectively manage testing projects and communicate with all needed stakeholders.Conduct database testing in a Microsoft SQL environment, including validating stored procedures, jobs, and triggers.Develop, author, and maintain functional test cases and other test artifacts, including test data, data validation, and automated scripts.Create and maintain a test playbook library that enables scalability of manual testing.Execute and evaluate manual and automated test cases and report test results.Assist in maintaining established automated tests and their code.Research, analyze, and document issues encountered by customers and verify fixes.Enter, track, and communicate all issues that require follow-up.Train other associates on testing best practices and test artifact life cycles.Review dashboards and analytics to find potential issues and identify areas of improvement.Resolve minor data issues and help facilitate resolutions of cross-team ones.Assist in communicating new features and bug fixes to internal teams.Research new technologies and tools to improve systems and workflow.Basic QualificationsAdvanced knowledge of Microsoft Excel and SQL.Comfortable with C#, PowerShell, XML, HTML, and JavaScript.Strong ability to create clear, concise, detail-oriented test plans and cases.Excellent communication skills to work with QA teams, development teams, and management.Strong customer-centric focus.Ability to work independently across multiple priorities in a fast-paced environment.5+ years of relevant QA technical experience.Experience with Agile methodologies.Expertise in website, API, and database testing.Experience in unit testing, user-acceptance testing, black box testing, end-to-end testing, and load testing.Experience working within a development team and using ticketing systems such as Jira Software.Preferred QualificationsFamiliarity with Typescript and automated testing frameworks such as Cypress.Ability to understand and create test plans from architecture documents and verbal communications.Experience researching and implementing new technologies and tools to improve systems and workflow.RequirementsStuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.