Shift Leader

What You'll Do As a Shift Leader, you'll help lead day-to-day restaurant operations while creating an environment where both customers and team members thrive. Responsibilities include: Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards Coaching, supporting, and motivating Crew Members throughout each shift Assisting with training and onboarding new team members Maintaining a clean, organized, and food-safe restaurant environment Monitoring food quality, cleanliness, and operational standards Managing shift execution, including opening and closing responsibilities Assisting with inventory, product rotation, and minimizing food waste Handling customer questions and resolving concerns professionally Supporting the General Manager and Assistant Manager with daily restaurant operations What We're Looking For We're looking for someone who: Has previous restaurant, food service, or customer service experience Has leadership experience or is ready to take the next step into a leadership role Leads by example with a positive attitude and strong work ethic Enjoys coaching and developing others Thrives in a fast-paced environment Communicates effectively with customers and teammates Takes ownership, demonstrates accountability, and solves problems with confidence Is dependable, organized, and committed to delivering excellent results Previous shift leadership experience is preferred but not required. We value individuals with strong leadership potential who are eager to learn and grow. Requirements Ability to work flexible shifts, including evenings, weekends, and holidays as needed Reliable attendance and transportation Ability to work in a fast-paced environment while maintaining a positive attitude Ability to stand for extended periods and lift up to 50 pounds #J-18808-Ljbffr 22033 Jersey Mike's Subs Southwest Shops