Night Auditor/Guest Service Agent

Night Auditor

The Night Auditor is responsible for managing the front desk operations and overseeing all departments of the property during the overnight hours. They ensure the highest degree of quality guest care is maintained at all times, through prompt and courteous service.

Night Auditor/Guest Service Agent responsibilities include, but are not limited to:

• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance
• Interacting with guests
• Prepares summary of cash, check and credit card activity
• Accurately performs all overnight audit reports and procedures according to property and company policy
• Handles any guest issues or complaints, using appropriate service recovery methods
• Executes policies and procedures for the front office, including following rate programs
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate
• Communicates overnight events and issues to the management team by completing the Night Auditor's Report
• Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager
• Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Ability to work varying shifts (AM, PM, and Overnight)
• Ability to work necessary overnight hours
• Ability to anticipate guest needs, change direction quickly, and multi-task
• Working knowledge of rooms management systems preferred
• Uses independent judgment and possesses solid decision-making skills
• Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases)
• Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

WE ARE MORE THAN JUST A WORKPLACE

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!