Scaled Customer Success Manager

The Role The Scaled Customer Success Manager position offers a unique opportunity to oversee, nurture, and sustain a portfolio of smaller US District Partners in the Western half of the US with a data-driven larger scale content and communication strategy. You will play a powerful role in ensuring educators successfully implement and derive continuous value from Magma by communicating in unique and creative ways. Your primary mission is to represent Magma Math to the teachers and leaders we work with, often via a tech touch approach. You will onboard teachers and run ongoing training sessions and help build Magma Community by creating content and opportunities for customers to share by smaller cohorts. Ultimately, we are aiming to see through our districts’ long term success with Magma. With deep product knowledge and a customer-centric mindset, you will create compelling content, empowering teachers, coaches, and leaders to maximize their use of Magma’s platform and services. As a team player, you will collaborate with the CS team to exceed districts’ expectations and continuously modify the customer experience. Equally important, you will enhance the customer experience by communicating closely with other teams such as Account Management, Product, Content, and Sales and aligning on a shared vision. Primary Responsibilities Run kick-off meetings and regular check-ins across the customer lifecycle; serve as the main point of contact for accounts and build lasting relationships with teachers, coaches, and leaders throughout. Lead virtual and in-person onboarding and professional learning sessions, both of individual accounts and across your book of business. Deliver compelling 1:many content through emails, webinars, and more, driving retention and teacher satisfaction. Help build the Magma Math community by connecting educators by contributing to the Teacher ambassador program and connecting teachers with each other and industry thought leaders. Work closely with Account Managers to identify and address low usage and at-risk accounts, surface growth opportunities, and support expansion within existing accounts. Encourage satisfied customers to become advocates through referrals, case studies, and testimonials; gather feedback and analyze usage patterns to identify trends and inform product improvement. What you’ll bring to the Magma team: 3+ years of experience in education, professional learning, or ed tech; previous CSM experience is a plus. Confident communicator with a proven track record of building and retaining strong relationships across large groups and varied audiences. Self-led, goal oriented, and proactive in problem solving with strong organizational skills. Curious mindset with a strong eagerness to learn and understand the product's technical aspects. Experience using data and evidence to inform decision-making and identify opportunities for improvement. Comfortable with ambiguity and a dynamic environment; brings high energy and strong interpersonal skills to a fast-growing team. Flexible across time zones and willing to travel. Why you’ll love working here: You’ll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S. Supportive, highly collaborative team environment. We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma. Visiting our partner districts is a blast! You’ll see Magma in action in the tri-state area and across the country. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning. An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world. Compensation and Benefits: The salary range is $80,000 - $100,000 depending on location and experience Medical, Dental & Vision insurance Location: Dallas, TX or Los Angeles, CA Note: This role follows an office-first model, with 4 days in office per week #J-18808-Ljbffr