Patient Services Manager

Patient Services Manager - Hospital Hospitality Hero

Are you the kind of leader who can turn a meal tray into a moment of comfort? We're looking for a Patient Dining Manager who brings energy, organization, and heart to hospital meal service. In this role, you'll lead a team that helps patients feel cared for, respected, and nourished-one meal at a time.
What You'll Do

• Lead daily patient dining operations with a focus on friendly service, accuracy, safety, and compassion.
• Coach, motivate, and support frontline team members so every shift runs smoothly.
• Partner with clinical nutrition, nursing, and culinary teams to help meet patient diet needs and preferences.
• Keep meal delivery timely, tray presentation neat, and service standards consistently high.
• Champion patient satisfaction by rounding, listening, solving concerns quickly, and celebrating wins.
• Support sanitation, food safety, allergen awareness, and regulatory compliance like the pro you are.
• Manage schedules, staffing needs, workflow, and day-to-day problem solving in a fast-paced hospital environment.

You'll Be Great If You Are

• A people-first leader who knows how to build trust, teamwork, and accountability.
• Calm under pressure and ready to jump in when the dining room, tray line, or unit needs extra support.
• Passionate about great service, clean operations, and making patients feel seen and valued.
• Comfortable using computers, diet office systems, scheduling tools, and basic reporting.
• A strong communicator who can work well with patients, families, nurses, dietitians, cooks, and leadership.

What We're Looking For

• Experience in food service, hospitality, healthcare dining, or a similar leadership role.
• Previous supervisory or team lead experience preferred.
• Knowledge of food safety, sanitation, special diets, and customer service best practices.
• ServSafe, Certified Dietary Manager, Registered Diet Technician, or related certification is a plus.

Metz Culinary Management is growing and we have openings for a Rock Star Patient Food Services Manager who shares our passion for Food and Service. The PSM plans, coordinates and manages all in-room Patient Dining. The primary focus of our Patient Services Manager is the overall leadership of the Server Team and oversight of the Patient Experience, ensuring amazing food, unexpected service and the ability to engage with our patients to utilize the ordering system and/or assist in the menu selections and follow up to ensure satisfaction.


The Patient Services Manager primarily functions as a member of the multidisciplinary health care team to implement nutrition care plans. A successful candidate will have a strong knowledge of the importance of Customer Relations, Dining Experience, and Employee Management. While experience working in the Patient Food Services setting would be ideal, some of our most successful Patient Services Managers have a background in Restaurant General Manger roles. HOSPITALITY minded leadership is a MUST.

Requirements

• Bachelor's Degree Desired
• Patient Services or Restaurant Manager experience required
• AMAZING Communication Skills (Verbal and Written)
• Strong Microsoft Office Skills
• Creating effective communication documents including summaries, reports and letters

Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.

As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.

We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.