Network Engineer I

Job Description

Job Description

About isp.net

isp.net is Las Vegas's leading internet service provider, delivering fast, reliable, and affordable internet solutions to homes, businesses, and large-scale properties across the valley. With over 28 years in the industry, we've built a reputation on something simple: doing right by our customers.

What sets us apart is our commitment to transparency — our Fixed Rate & Forever Pricing means no hidden fees, no taxes, and no surprise increases. Ever. We also believe great service starts with real people. Our 24/7 local support team is staffed entirely by humans based right here in Las Vegas, so customers always reach someone who can actually help.

At isp.net, we're not just connecting people to the internet — we're building a better experience around it. If you're looking to join a company with deep roots in the community, a loyal customer base, and a team that takes pride in its work, we'd love to hear from you.

Why Join Us?

Launch your networking career with a company that invests in your growth. As an entry-level Network Engineer, you'll gain hands-on experience with real-world networking technologies while working alongside experienced engineers who are committed to helping you develop your skills.

At our company, you'll have the opportunity to work with industry-leading equipment from Cisco, Ubiquiti, and MikroTik, contribute to meaningful client projects, and build a strong technical foundation across networking, VoIP, wireless, and business connectivity solutions. Every day brings new challenges, giving you the chance to expand your expertise and make a direct impact on customer success.

If you're eager to learn, enjoy solving technical problems, and want to grow with a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

Essential Duties and Responsibilities:

This entry-level Network Engineer role involves handling daily technical tasks, including taking calls, responding to emails, working on tickets, and preparing equipment. The engineer will also collaborate with senior network engineers on assigned projects, document procedures, and audit IP addresses. Additionally, the role involves working with field techs to finalize client installations for standard services.

Primary Responsibilities

• Prepare, and reset equipment (Ubiquiti, Cisco, MikroTik, etc.) for installation

• Install, replace, and troubleshoot network equipment, including routers, switches, APs, and phones

• Manage daily technical tasks, including call handling, email responses, ticket resolution, and equipment preparation

• Audit and organize inbound/outbound equipment shelves

• Coordinate RMAs for faulty equipment with vendors

• Collaborate with senior engineers to implement network solutions • Audit and update IP addresses as needed

• Collaborate with field techs to complete client installations for standard services

• Handle all tasks for HomeNet, BizNet, MultiNet, VoiceNet, AirNet, and VisionNet

• Maintain accurate documentation of network configurations and changes

• Communicate effectively with IT, customer service, and field technicians to ensure smooth operations

• Flexibility to work evenings, weekends, and travel out of town as required

• Availability to work any shift and punctuality required

Qualification and Skills

Educational & Professional:

• High school diploma or equivalent

• Cisco CCNA (preferred), Jupiter, Aruba

• Valid driver's license with a clean driving record

• Ability to pass a background check

• Spanish Speakers are a plus

Technical Skills:

• Familiarity with Layer 3 protocols (e.g., OSPF) and Layer 2 protocols (e.g., STP, VTP, VLAN, trunking)

• Basic wired and wireless networking concepts

• Entry-level troubleshooting skills with the ability to analyze and resolve network issues

Soft Skills:

• Excellent problem-solving skills

• Strong communication and customer service skills

Physical & Environmental:

• Ability to lift and carry equipment up to 50 lbs

• Visual acuity to distinguish colors and fine details for installation and troubleshooting

• Ability to work in various outdoor conditions, including inclement weather

Benefits:

• Paid on-the-job training

• Health insurance

• Dental insurance

• Paid time off

• 401(k)