Hotel Assistant Manager

Job Description

Job Description

Assistant General Manager

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The Assistant General Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At AC Madison Downtown hotel, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing  organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all  while staying true to our core values of Growth, Fun, Trust, and Responsibility. 

We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily  contributions to the overall success of AC Madison Downtown hotel.

How You’ll Make An Impact 

Lead front office operations with a focus on exceptional guest service, team development, and  operational efficiency to drive loyalty and revenue. 

Guest Experience & Team Leadership

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow
• Maintain regular contact with in-house guests and community clients to foster loyalty and  satisfaction
• Supervise team, including hiring, training, scheduling, and performance management

Operational Excellence 

• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
• Ensure the safety of guests and team members by upholding all safety procedures and  standards
• Support service quality by addressing guest concerns and initiating prompt, effective solutions

Financial & Front Office Administration

• Maximize revenue and occupancy through accurate room sales, upselling, and future  reservation practices
• Assist with accounting functions including billing, reporting, and financial reconciliation
• Monitor and support procedures related to inventory, key control, and monetary handling

To Be Successful In This Role, You'll Bring

• Three years of related work experience in hotels
• At least two years in a hospitality management position
• Strong organizational skills and attention to detail
• Ability to handle pressure with poise and finesse
• Strong leadership and a professional image
• Strong customer service skills to include problem-solving and complaint resolution
• Ability to work in a fast-paced setting 

Why You'll Love Working Here 

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks 

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events 

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more 

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and  discover what makes our team a great place to grow. 

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.