Leasing Agent Fl.

Description

OVERVIEW OF POSITION:

Leasing Agent Fl. is the property’s sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned communities and properly secure lease agreements from qualified persons, in a manner consistent with Integrity Asset Management’s standards and expectations. Leasing Agent Fl. covers all properties within the Integrity portfolio as assigned by regional suoervisor. Responsibilities include but are not limited to the following:

ORGANIZATIONAL RESULTS Demonstrates commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines. Makes decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures. Reports issues to Investment Manager as necessary. Maintains a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet. Inspects models and “market ready” vacancies daily to ensure cleanliness. Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. Updates online advertising to reflect current market pricing on a weekly basis. Maintains awareness of local market conditions and trends. Contributes ideas to the property manager for marketing community and for improving resident satisfaction. Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc. Actively coordinates all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options. Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed. Completes all lease paperwork including related addenda and accepts rents and deposits. Completes Guest Card information form on all clients, sends thank-you notes and performs follow-ups. Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. Inventories office supplies on periodic basis. Reports need to property manager. Organizes and files appropriate reports, leases and paperwork. Attend corporate meetings and trainings when requested. Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc. Assists the Investment Manager with any and all property management tasks he/she assigns. Responds to resident inquiries, compliments and criticisms in a timely and constructive manner. Responds to corporate, owner, and lender requests in a professional and timely manner.

PERSONAL INTERACTION Keeps appropriate people informed of department and/or project status; actively listens to understand different viewpoints; encourages open expression of ideas and opinions; clearly expresses ideas and information in both oral and written form. Communicates well with co-workers, residents, vendors, property level staff, and corporate officers. Maintains positive customer service attitude. Makes periodic inspections with residents of move in/move outs. Reviews all notices to vacate to determine the cause of the move-out. Works well with others to accomplish team objectives; objectively promotes team members’ skills and abilities; shows respect for team members and their ideas and is sensitive to cultural differences; expresses own ideas and opinions clearly and professionally; effectively builds relationships. Creates and communicates high expectations for staff and hold staff accountable for results. Is persistent and resourceful in analyzing and solving problems to achieve targeted results; contributes high quality ideas and successful solutions; meets deadlines and thoroughly completes the job. Reports all liability, property incidents and worker’s compensation claims to corporate office immediately and follows all the reporting guideline to ensure paperwork is completed and submitted timely

Requirements

PERSONAL RESPONSIBILITY

Adheres to Integrity’s ethical standards; actions consistently match words; builds trust; treats people fairly; follows through on commitments. Maintains regular attendance to successfully perform the duties of the position in a productive and efficient manner; arrives at the beginning of each work period fully prepared to begin the duties on time. Keeps up to date on business and job-related knowledge and skills; seeks to broaden perspective beyond immediate job; pursues continuous learning and self-development. Upon achieving certifications, maintains active membership in professional organization as applicable. Demonstrates understanding of systems and possesses skills necessary to perform duties satisfactorily on a daily basis; applies technical and business knowledge. Identifies and promotes good management practices by analyzing performance. Ensures that the Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, LIHTC, bond or HUD guidelines are being followed at all times by on-site staff (where applicable). Ensures the accurate and timely submission of all compliance reports (where applicable). Ensures on-site knowledge of resident-landlord laws. Demonstrated capacity to solve resident conflicts in an efficient and equitable manner. Accepts responsibility for own performance; anticipates, identifies, and works effectively to remove performance barriers; works toward results and successfully achieves goals; takes on challenging assignments; exercise responsibilities as a faithful steward of the position with which he/she has been entrusted.

SPECIAL SKILLS

Position requires excellent leasing and closing skills. Must have knowledge of basic computer skills. Must be organized with attention to detail and accuracy. Must possess good communication skills both oral and written and be proficient at problem solving. Must be able to work well under pressure and use discretion while maintaining customer confidentiality. Bilingual in Spanish is preferable.