Community Response Coordinator

This position is located on the Cornell University Campus in Ithaca, New York.

No Visa sponsorship available for this position.

Who we are:

Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive, and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines—global cultures, backgrounds, experiences, perspectives, and ideas.

The Division of Public Safety (DPS) is a group of public safety units that work collaboratively with our community to keep Cornell a safe and secure campus to learn and live. It is comprised of the Public Safety 911 Communications Center, the Cornell University Police Department, the Office of Emergency Management, the Clery Compliance Office, the Access Control Program, the Community Response Team, and the Public Safety Ambassadors.

The Community Response Team is a unit within the Division of Public Safety. This team works in concert with other emergency response resources such as Cornell Emergency Management Services, Cornell Environment Health & Safety, Cornell EMS, Cornell Public Safety Communications Center, and the Cornell University Police. The team is housed with other first response resources in the Division of Public Safety.

*This position may require evenings, weekends, and holidays as business needs require.

What you will do:
You will be a part of a team of Community Response Coordinators and clinicians who provide first responder behavioral health services and facilitate resource connection in partnership with individuals in crisis on Cornell’s Ithaca campus. This position will respond to calls for service, conduct risk and safety assessments, make appropriate referrals and handoffs to appropriate wraparound university, city, and county services.

The Community Response Team plays a key role across Cornell’s health and safety crisis response infrastructure of prioritizing the diversion of individuals in emotional distress or crisis from unnecessary hospital transportation and facilitating their connection to supportive resources. Community Response Coordinators aim to serve a broad range of individuals in crisis situations and collaborate within the campus' larger system of care to address the needs of community members, creating an intermediary level between current structures that appropriately balance the response with the need.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Who you are:
You are a positive, customer service orientated person who takes pride in providing prompt, courteous service to all. You possess exceptional interpersonal skills, empathy and openness to new ideas and perspectives on a wide range of topics. Additionally, you exercise sound judgement and decision making with urgent and sensitive information. You have strong communication skills and build effective working relationships with a broad range of individuals and organizations. You will have knowledge of collaborative techniques and coordinated community response models.

Some other important qualifications for the position include:

• Bachelor’s degree (in social work, psychology, or another field related to human services and health); and 2 to 4 years relevant experience (in social services, mental health care, domestic violence or sexual assault support, or similar health field) or equivalent combination of education and experience.
• Must handle sensitive and confidential information with discretion and professionalism.
• Must possess strong interpersonal and communication skills.
• Ability to work an evening schedule and weekends, and holidays (when business needs require).
• Exemplify high ethical standards, reasoning skills, and judgment in all aspects of the work responsibilities.
• Must possess and maintain a valid NYS Driver’s License. Out-of-state employees must obtain and show proof of a NYS license within 30 days of starting employment.
• Experience working with inclusion, belonging, and wellbeing programs.
• Experience working directly with people from various socioeconomic backgrounds.
• Ability to serve as an advocate for individuals from a broad range of backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

Preferred Qualifications:

• Although the role is non-clinical, clinical training is valued for its relevance to trauma-informed care, behavioral assessments, and interdisciplinary collaboration.
• Possession of any of the following licenses or certifications: Licensed Master of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
• Master’s degree in social work/mental health, student affairs/development, health & human services, or similar field.
• Experience with:
  • Higher education and/or with youth in crisis, mental health and/or wellness, Sexual assault survivors/victims, Human services case management, Emergency medical services, and/or law enforcement agencies.
• Bilingual and/or Multilingual.

Candidates are encouraged to apply even if they do not meet every preferred qualification.

Experience gained prior to licensure - paid and volunteer - will also be considered when assessing qualifications.

What we offer:

Great benefits including generous retirement contributions, educational benefits, comprehensive health care options, access to a plethora of wellness programs, and employee discounts with local and national retail brands. Our leave provisions include three weeks of vacation, two floating holidays and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, and the day after, and an end of the year winter break from December 25-January 1. We invite you to follow this link to learn more about the Total Rewards of Working at Cornell:

Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca is an active and diverse community to work and thrive in and has something to suit all ages and interests!

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email View email address on us.fitly.work.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice View phone number on us.fitly.work, or email at View email address on us.fitly.work.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing View email address on us.fitly.work.

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.