Director, GSOC Services

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

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OVERVIEW

First Coast Security is seeking an experienced Director of Security Operations to build and lead the Global Security Operations Center (GSOC) in Jacksonville, Florida. This is a full-time, in-person leadership role responsible for the full lifecycle of GSOC operations - from systems architecture and technology integration to team development and business intelligence. The GSOC operates 24/7/365, and this director will own its growth, maturity, and performance across multiple geographically distributed nodes. The right candidate is a builder, not a caretaker, with a track record of scaling enterprise security operations programs.

JOB DESCRIPTION

• Lead all GSOC operations across geographically separated nodes, ensuring 24/7/365 monitoring, incident response, and operational consistency
• Develop and execute a multi-year GSOC roadmap covering systems integration, workforce development, and capability expansion
• Serve as senior incident commander for complex security events, coordinating cross-functional and multi-jurisdictional response
• Own the selection, deployment, and maintenance of GSOC technology platforms including CCTV/VMS, access control, intrusion detection, and critical event management systems
• Build and maintain business intelligence infrastructure including Power BI dashboards and executive-level reporting for internal leadership and external clients
• Represent First Coast Security in customer-facing meetings, GSOC tours, vendor negotiations, and industry conferences
• Define staffing requirements and manage recruiting, onboarding, training, and performance management for all GSOC personnel
• Drive TMA Five Diamond Designation attainment and embed its standards into GSOC training, SOPs, and quality assurance programs

REQUIREMENTS

• Bachelor's degree in Security Management, Criminal Justice, Emergency Management, Homeland Security, or a related field; equivalent professional experience considered
• 7-10 years of progressive experience in security operations, crisis management, or emergency management
• Minimum 4 years in a senior GSOC leadership role at an enterprise or national level
• Demonstrated experience building or significantly maturing a GSOC program - not managing a steady-state operation
• Hands-on experience with physical security platforms: CCTV/VMS, access control (ACS/PACS), intrusion detection (IDS), critical event management (CEM), and mass notification systems
• Strong business intelligence skills including KPI dashboard development, trend analysis, and executive reporting
• Experience managing geographically distributed teams across multiple locations
• Proven ability to present to C-suite executives, customers, and external partners
• Flexible availability to support a 24/7/365 operation including nights, weekends, and holidays
• Must achieve TMA Five Diamond Designation within 6 months of hire

PREFERRED QUALIFICATIONS

• ASIS Certified Protection Professional (CPP), Physical Security Professional (PSP), or Professional Certified Investigator (PCI)
• Certified Emergency Manager (CEM) or Certified Business Continuity Professional (CBCP)
• Expert-level proficiency in Power BI, Tableau, Grafana, or comparable data visualization platforms
• Experience with threat intelligence platforms such as Dataminr or DigitalStakeout
• Familiarity with Everbridge, Ontic, Milestone, Lenel, or comparable enterprise security platforms
• Prior experience in contract security, managed security services, or a multi-client GSOC environment
• Active membership in ASIS International or the Security Industry Association (SIA)

Bachelors Degree

• Paid Holidays

• Weekly Pay

• 401K/403b Plan

• Short Term Disability

• Dental Insurance

• Paid Vacation

• Long Term Disability

• Vision Insurance

• Medical Insurance

• Life Insurance

• The following screenings are required:

  • Drug Screen

  • Criminal Background Check

  • Motor Vehicle

  • Education Verification

  • Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Special Incentive Plans